[Hiring] Manager, Knowledge Design & Integration @Davis Wright Tremaine LLP

Role Description

This position contributes to firm success by analyzing and proposing systems and processes to manage enterprise knowledge in support of legal practices. The role includes leading a team to accumulate, interpret, and apply practice-specific knowledge for the benefit of the Firm, its clients, employees, and business partners. Operating at the intersection of Knowledge Management, Innovation, and technology, the position supports the development of AI-enabled tools, knowledge-driven workflows, and scalable solutions. Strong critical analysis and customer service skills are essential.

On a typical day you will:

• Identify, design, and support AI-enabled knowledge solutions, decision-support tools, automated workflows, and internal or client-facing platforms in partnership with Innovation and related teams.
• Guide teams through change driven by AI, automation, and emerging knowledge technologies, emphasizing responsible adoption, value realization, and continuous improvement.
• Promote a product-oriented mindset by encouraging teams to design, iterate, and scale knowledge tools and solutions.
• Provide mentorship through coaching, priority-setting, and ongoing development, empowering employees to take ownership of their responsibilities, share expertise, and provide constructive feedback.
• Balance workloads within and across teams by aligning responsibilities with skills and capacity, ensuring the right people are in the right roles.
• Manage staff performance on a day-to-day basis, conduct bi-annual check-ins, make recommendations on compensation and bonuses, and participate in hiring through interviewing and staffing recommendations.
• Maintain transparency by keeping employees informed of departmental and Firm objectives, priorities, and progress.
• Assist the Director of Knowledge Management in developing, maintaining, and executing a long-term strategy for knowledge and information asset development aligned with business goals and stakeholder input, while pioneering organizational change through close partnership with business leaders across the Firm.
• Acquire and maintain deep understanding of industry practices, trends, benchmarking data, and competitive intelligence to inform strategic decision-making.
• Employ analytics, modeling, and performance metrics to assess adoption, impact, and value of knowledge- and AI-enabled solutions, translating insights into actionable recommendations that inform investment decisions, roadmap planning, and continuous improvement.
• Serve as a strategic advisor to practice leadership on the effective use of knowledge, data, automation, and AI to improve efficiency, consistency, and service delivery.
• Propose and maintain processes and best practices that ensure high-quality, complete, and accurate data, as well as effective sharing and utilization of the Firm’s knowledge and information assets.
• Research knowledge management tools, trends, and methods to continually enhance knowledge platforms, practice-specific applications, and overall function effectiveness.

Qualifications

• 5+ years of experience in knowledge management and/or legal knowledge and information systems, with prior experience in a legal environment preferred.
• Bachelor's Degree.
• Experience working with Microsoft 365, intranet and extranet solutions, and data visualization or reporting tools; familiarity with automation platforms, AI-enabled tools, or low-code/no-code solutions a plus.
• Experience working with or alongside Innovation, Legal Technology, or AI initiatives, with the ability to lead effectively in environments of rapid change and emerging technology adoption.
• Proven experience managing teams of varying sizes, contributing to team growth through strong collaboration, openness to feedback, and a sustained commitment to quality under time constraints.
• Excellent written, oral, and interpersonal communication skills, with strong customer engagement abilities and a demonstrated capacity to understand and document business needs from a solutions-focused perspective.
• Solid understanding of project management principles, including requirements gathering, analysis, testing, and quality assurance.

Benefits

• Choice of health and vision insurance plans.
• 2 paid volunteer days for qualifying community service work.
• Dental plan.
• Fertility and adoption benefit.
• Paid sabbatical after 13 years of service.
• Tuition reimbursement.
• Commuter benefits.
• Retirement contribution.