[Hiring] Knowledge Management Consultant @Hummingbird Healthcare

Role Description

Transform fragmented healthcare knowledge into systems that surface the right answer at the right moment—so teams can focus on patients, not searching. As a Knowledge Management Consultant at Hummingbird, you'll own the design, build, and implementation of SharePoint-based knowledge systems for complex healthcare patient access operations.

Most of your day is a mix of leading client discovery, shaping taxonomy and site architecture, configuring SharePoint, collaborating with IT teams on integrations, and coaching KMS Analysts through the work. You'll manage multiple concurrent client engagements with a high degree of independence, operating as a trusted expert for both internal teammates and client stakeholders across all levels of leadership.

This role sits at the intersection of healthcare operations, content strategy, change management, and emerging technology. You'll ensure knowledge content is structured not just for human navigation, but for AI-assisted retrieval, including real-time knowledge surfacing through integrations with telephony platforms like Genesys or TalkDesk.

If you love turning ambiguous, complex problems into clear, practical systems, and you have the SharePoint depth, knowledge management chops, and client presence to pull it off, you'll feel right at home here.

Qualifications

• 5+ years of experience in knowledge management, content management, or a related field, with hands-on KMS implementation work.
• Demonstrated experience leading KMS builds from design through go-live, including taxonomy development, site architecture, and governance framework creation.
• Proficiency building and customizing SharePoint, including document libraries, metadata, audience groupings, search configuration, content workflows, and user permissions.
• Working knowledge of JSON and HTML for SharePoint customization and layout adjustments.
• Strong change management skills with experience transitioning teams to digital, centralized knowledge systems.
• Ability to manage stakeholder relationships across leadership levels and coordinate through informal influence.
• Skilled communicator with both technical and non-technical stakeholders; proactive and collaborative working style.
• Ability to own complex implementation work end-to-end with minimal oversight, navigating ambiguity by clarifying goals, shaping the problem, and choosing appropriate approaches.

Requirements

• Lead the full KMS design lifecycle, including stakeholder discovery, taxonomy design, site architecture, style guides, governance framework creation, and prototype development.
• Build and configure SharePoint-based environments end to end, including page architecture, audience groupings, metadata, JSON/HTML customization, content workflows, and user permissions.
• Ensure knowledge content is properly segmented, tagged, and structured to support both human navigation and AI-assisted retrieval, including integrations with telephony platforms like Genesys and TalkDesk.
• Apply Hummingbird's delivery methodologies to assess situations across people, process, and technology, develop evidence-based recommendations, and solve complex client and internal problems.
• Own delivery across concurrent client KMS engagements, coordinating tasks, dependencies, and communication across internal teammates and client stakeholders at all levels of leadership.
• Lead structured discovery to assess client KMS capabilities, surface risks proactively, and synthesize findings into clear, actionable recommendations before advancing to build phases.
• Drive change management efforts that move client teams from legacy or paper-based workflows to modern digital knowledge systems, including grassroots adoption strategies and user engagement programs.
• Establish and maintain content governance frameworks, including validation processes, change control workflows, and feedback mechanisms that sustain knowledge quality over time.
• Use performance data, scorecards, and adoption indicators to evaluate system health, recommend course corrections, and continuously improve knowledge systems and delivery practices.
• Mentor KMS Analysts through practical coaching on knowledge management methods, SharePoint development, and problem-solving approaches that reflect Hummingbird's mission and values.

Benefits

• 401(k)
• EAP
• Wellness PTO
• Career development support
• And more