[Hiring] Contingent Clerical @Trinity Health

Role Description

This role supports the creation, organization, and lifecycle management of HR knowledge content. This role plays a key part in capturing subject matter expertise, developing user-friendly knowledge articles, and ensuring content is optimized for discoverability within platforms like Workday Help. The consultant will work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure content is accurate, engaging, and aligned with Trinity Health’s standards.

Remote based opportunity

Contingent role - not benefit eligible

Functional Role (not inclusive of titles or advancement career progression)

Knowledge Article Management

• Manage and maintain knowledge articles within Workday Help and other platforms.
• Ensure content is properly tagged, categorized, and optimized for searchability.
• Monitor and update articles to reflect changes in policies, procedures, and organizational needs.

Research & Content Gathering

• Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information.
• Document HR processes, policies, and procedures in a clear and structured format.

Content Drafting & Structuring

• Write clear, concise, and user-friendly articles, guides, and FAQs using plain language.
• Structure content to enhance readability and accessibility for a diverse audience.

Content Standardization

• Apply consistent formatting, tone, and structure across all knowledge assets.

Multimedia Integration

• Develop and incorporate multimedia assets such as PowerPoint-based videos and SundaySky content.
• Collaborate with design and video teams to enhance content engagement.

Training & Communication Support

• Support the creation of training materials and learning resources.
• Partner with the Communications team to ensure alignment with Trinity Health’s communication standards.

Content Lifecycle Management

• Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement.
• Conduct regular audits to ensure content remains current, relevant, and accurate.

Qualifications

• Bachelor’s degree in communications, Knowledge Management, or related field.
• 3-5 years of experience in knowledge management, HR communications, or content development.
• Experience managing content in Workday Help, ServiceNow, or similar knowledge platforms.
• Familiarity with LMS tools and content lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Additional Qualifications

• Experience in a healthcare or HR environment.
• Knowledge of adult learning principles and instructional design.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.