[Hiring] Analyst, Knowledge Management @Trinity Health

Role Description

The Analyst creates, organizes, and manages the lifecycle of HR knowledge information. This role focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help. The Analyst serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure information is accurate, accessible, and aligned with Trinity Health’s service delivery standards.

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Qualifications

• Bachelor’s degree in Knowledge Management, Communications, Human Resources, or an equivalent combination of education and experience.
• 3-5 years of experience in knowledge management, or HR communications.
• Experience managing Workday Help Knowledge Base or similar knowledge platforms.
• Familiarity with knowledge article lifecycle best practices.
• Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Requirements

• Manage, audit, and maintain knowledge information within the Workday Help knowledge base.
• Audit disparate systems to identify conflicting information and establish the single source of truth.
• Oversee the full lifecycle of knowledge base articles, including the intake, publishing, regular review, and retirement of outdated assets.
• Audit database for broken links and outdated media.
• Monitor database health through regular reporting to ensure content remains structured, accessible, and aligned with Trinity Standards.
• Audit metadata and keyword effectiveness to improve information discoverability and system performance.
• Improve search performance by identifying and resolving “null search” results through data-driven adjustments to metadata and synonym lists.
• Translate complex policy and process information into structured, standardized knowledge articles.
• Design and maintain system-wide, colleague-facing SharePoint site by ensuring structure, organization, and content remain current and accessible to colleagues across Trinity Health.
• Advise COEs and stakeholders on knowledge management best practices to ensure information is structured logically and user-friendly prior to publication.

Benefits

• Hourly pay ranges: $31.88 - $47.82

Physical & Mental Requirements & Working Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.
• Occasional exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
• Perform manual dexterity activities & / or grasping / handling.
• Maintain a safe working environment & use available personal protective equipment (PPE).
• Ability to provide assistance in the event of an emergency.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.