[Hiring] Virtual Chief Information Officer @New Charter Technologies

Role Description

At Kinetix, a New Charter Company, we are seeking a Virtual Chief Information Officer (vCIO) in a remote, United States-based role to develop technology strategies, roadmaps, and investment plans that align IT solutions with client business objectives.

This is a fully remote position based in the United States.

In this role, you will serve as a trusted strategic technology advisor to assigned clients, partnering with executive stakeholders, internal technical teams, and Cybersecurity Services to guide technology investments and long-term IT planning.

• Lead technology business reviews, develop IT budgets and lifecycle strategies using ScalePad.
• Recommend solutions across platforms such as Cisco Meraki, Microsoft Intune, Azure, Jamf MDM, Okta, and CrowdStrike.
• Identify opportunities to expand Kinetix services while ensuring technology recommendations deliver measurable business value.

General Job Duties Include:

• Serve as the primary strategic technology advisor for assigned clients, establishing trusted relationships with executives, business owners, and key decision-makers.
• Lead regularly scheduled technology strategy meetings and technology business reviews, communicating findings, risks, recommendations, and investment priorities in clear, business-focused terms.
• Develop and maintain strategic technology roadmaps, IT budgets, and lifecycle management plans aligned with each client's business objectives and operational requirements.
• Evaluate client technology environments to identify infrastructure risks, operational inefficiencies, and opportunities for modernization.
• Take ownership of client technology strategy challenges, developing practical recommendations and coordinating solutions with appropriate stakeholders.
• Implement proactive IT strategies designed to reduce recurring support issues, prevent technology emergencies, and lower the total cost of IT ownership.
• Identify and recommend emerging technologies, strategic improvements, and service offerings that support client growth and operational efficiency.
• Recommend and position Kinetix services to existing clients, connecting proposed solutions and investments to specific business needs and measurable outcomes.
• Maintain strong knowledge of Kinetix service offerings, vendor solutions, and technology platforms, including ScalePad, Cisco Meraki, Jamf MDM, Microsoft Intune, Azure, Okta, OneLogin, CrowdStrike, and ThreatLocker.
• Use ScalePad to track client technology assets, evaluate hardware and software lifecycles, develop replacement budgets, and prepare technology business reviews.
• Coordinate with internal technical teams, service delivery personnel, vendors, and external partners to ensure timely and accurate delivery of vCIO services.
• Assist internal teams with escalations, technical questions, and strategic decisions related to client infrastructure, technology environments, and business goals.
• Partner with the Cybersecurity Services team to incorporate security, risk management, and compliance considerations into client technology strategies and recommendations.
• Maintain accurate documentation of client IT systems, infrastructure configurations, technology assets, and strategic recommendations.
• Monitor client technology needs and evolving business priorities to ensure technology roadmaps and service recommendations remain relevant and actionable.
• Promote a consultative, service-oriented client experience focused on delivering consistent value and strengthening long-term client relationships.

Qualifications

• 5+ years of professional information technology experience, with broad knowledge of IT infrastructure, operational best practices, and technology lifecycle management.
• Demonstrated client-facing experience in a consultative, technical advisory, or account management role, including presenting technology strategies and recommendations to executive stakeholders.
• Strong technical knowledge of Windows and macOS environments, servers, cloud infrastructure, networking, and modern business technology solutions.
• Experience evaluating technology environments, identifying improvement opportunities, developing strategic recommendations, and supporting organizational technology initiatives.
• Excellent communication, facilitation, analytical, problem-solving, and organizational skills, with the ability to manage multiple client relationships and translate technical concepts into clear business recommendations.

Requirements

• Previous experience serving as a vCIO, IT Director, technical strategist, or strategic technology advisor within a managed service provider (MSP) environment.
• Experience developing client technology roadmaps, IT budgets, lifecycle management plans, and executive-level technology business reviews.
• Familiarity with ScalePad for asset management, lifecycle planning, budgeting, and strategic client reporting.
• Working knowledge of Cisco Meraki, Jamf MDM, Microsoft Intune, Microsoft Azure, Okta, OneLogin, CrowdStrike, and ThreatLocker.
• Experience recommending technology services, supporting account growth, and identifying opportunities to improve client IT environments through strategic investments.
• Relevant IT training or professional certifications such as CompTIA A+, Network+, Security+, or equivalent technical credentials.

Preferred Attributes

• Strategic thinker with the ability to balance long-term technology planning and tactical problem-solving.
• Passionate about technology and helping organizations achieve business objectives through effective IT solutions.
• Highly organized, detail-oriented, process-driven, and self-motivated.
• Demonstrates strong integrity, professionalism, confidentiality, and accountability.
• Collaborative, adaptable, and consultative in working with clients and internal teams.
• Committed to delivering accurate, consistent, and high-quality work.
• Receptive to constructive feedback and proactive in applying improvements.
• Service-oriented, with a genuine commitment to improving the experiences and outcomes of customers and team members.

Compensation

The compensation is expected to start at $100,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.