[Hiring] Unified Communications and Unified Messaging, Video Conferencing-Exchange @Zensar

Role Description

• Working Technologies:
  • Microsoft O365 versions and messaging technologies.
  • Microsoft Exchange 2010 / 2013 / 2016
  • Experience working with Exchange Server 2010, 2013, and 2016, troubleshooting Hybrid Connectivity issues, and providing Exchange Server support, SharePoint, and Unified Messaging Integration.
  • Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS.
• Hybrid Experience:
  • Migrations of users/shared Mailboxes and resource mailboxes.
  • Migration issues and their troubleshooting.
  • Knowledge of Cutover, Staged and Hybrid Migrations.
  • Experience in building Hybrid environment with Office 365 and integration with on-premise environment and applications.
  • Experience in using Microsoft Native migration tools for data migration from on-premise to Office 365 environment.
  • Knowledge of SMTP relay using Office 365 and email transport.
• AZURE AD Connect/DirSync along with AZURE AD:
  • Troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync.
  • Well versed with new Azure AD and its new services.
  • Knowledge about the Staging AAD Connect Server.
  • Managing Application hosted in Azure AD, creating App registration in AZURE AD for the client’s requirement.
  • Conditional Access policy creations and updating according to the requirement.
  • Risky Sign-ins Process in Azure AD.
  • MFA working and knowledge of implementing in Azure AD for all the users.
  • Experience with Azure Rights Management Services (Azure RMS) including creating, updating, and troubleshooting RMS policies.
• ADFS and WAP:
  • Understanding and troubleshooting authentication services including Active Directory Federation Services (AD FS), WAP, and Azure AD.
  • Experience in creating and configuring Office 365 tenants.
  • Understanding of Single Sign On service using Microsoft ADFS; knowledge of PING Federation is an added advantage.
  • Understanding of the claim-based rules in ADFS, Extranet Lockout Policy, and familiarity with ADFS versions 2.0 to 4.0.
• Exchange Online/Mail flow with EOP and ATP:
  • Knowledge of various Licensing structures available for Office 365 and services offered by Office 365 E5, ATP, and EMS licenses.
  • Exchange Online (email, calendar, tasks), O365 Administration using Office365 Admin Console and Office365 Command Shell.
  • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance.
  • Mail routing/management, Installation and configuration of SMTP connectors.
  • Ability to read and understand header analysis.
  • Strong knowledge of third-party filtering process, EOP, and ATP (Safe Attachments and Safe Links).
  • Knowledge in troubleshooting O365 regular and common issues such as Exchange Online users using MS Office Outlook 2016 and OWA.
  • Mailbox management including Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification.
  • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory.
  • Experience with Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Stream, Delve, etc.
  • Experience deploying and/or configuring Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices.
  • Experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365.
• Automation:
  • Automating and developing PowerShell scripts for processes within the environment.
  • Extensive experience and skill in the use of PowerShell to report on and manage O365 services.
• Vendor Management:
  • Manage to handle team, coordinate with client, and take on challenges.
  • Escalations handling.
  • Vendor Management: Coordinating with Microsoft support in case of roadblocks for support cases or related vendors.
  • Coordination with Onsite and Project management team for timely project deliverables.
  • Case study and SOP documents creation.
  • Training and Knowledge Transfer for junior resources.
  • Good understanding of IT Infrastructure technologies and Infrastructure management.
• Operations

Qualifications

• Active Directory
• Graph API
• MS Windows 2012, 2016, 2019
• Power BI reporting tool
• Teams
• SharePoint

Requirements

• Business and Technical communication, documentation proficiency.
• Strong written communication (able to write high-quality end user communications, product documentation aimed at business and end users).
• Ability to conceptualize solutions and communicate them effectively to internal teams and leadership.
• Ability to be concise, articulate, and assertive in all forms of communication.
• Excellent analytical, decision making, and management skills.
• Ability to lead and work collaboratively with a group of senior technical/management teams.
• Ability to deal with partners and peers located in Onshore/Offshore.
• Creative and skillful in making PowerPoint decks look professional and sleek.
• Knowledge and experience working in an ITIL driven environment and SNOW Ticketing tool.
• Working experience or readiness to work in a 24/7 environment and available as needed.

Benefits

• Equal employment opportunity (EEO) and affirmative action employer.
• Commitment to creating an inclusive workplace.