[Hiring] Temporary Professional Technologist @West Virginia University

Role Description

The Professional Technologist provides training and support for the design, development, and deployment of complex information technology projects critical to the advancement of the University’s mission to recruit, admit, and matriculate a high-quality student population.

This role will perform, but is not limited to, the following duties:

• Provide training and support for operational and developmental work within the Enrollment Management unit.
• Serve as a technical expert and train others for the ARGOS platform for Enrollment Management:
  • Research solutions and develop and maintain customizations within the ARGOS platform to best support EM functionality and usage.
  • Ensure reliability, security, and stability of the platform.
  • Maintain the data blocks of the platform, update as needed, and evaluate the need for and generate new data blocks to support EM.
  • Evaluate and test platform updates to understand upcoming/new changes and features.
• Provide reports and train others for using ARGOS and/or SQL Developer:
  • Create both ad hoc and standardized reports and queries to assist staff and provide senior leadership with data for strategic planning and analysis.
  • Gather reporting requirements and design end-user reports.
  • Be proactive in identifying data irregularities – alerting impacted parties and working with them to resolve and prevent said irregularities.
• Improve effectiveness and efficiency for Enrollment Management processes:
  • Recommend new technology and use of existing technology to best achieve EM goals.
  • Create or automate processes to improve efficiency.
  • Maintain processes and review regularly for effectiveness, impact, and potential improvement.
  • Work with units within EM to improve the effectiveness and efficiency of their processes using the technological resources available.
  • Respond to unique technical processing issues/concerns brought forth by both end users and other technical staff, with solutions to their specific needs.
• Serve as a technical expert and train others on developing, maintaining, and improving communications cohorts and sending through ARGOS, STARApps, and other platforms utilized by EM.
• Assist and train others on the following Revenue Management tasks:
  • Monitor, modify, and control systems necessary to provide the financial data required for accurately recording student receipt and disbursement activity in the University and State accounting systems.
  • Monitor and record billing and payment data throughout the year.
  • Identify students who owe a balance to the institution, then generate and send billing and billing reminder notifications to the correct cohorts.
  • Manage systems to monitor and analyze delinquent accounts and collections.
• Assist and train others on general Enrollment Management tasks:
  • Troubleshoot system errors and serve as a technical liaison with internal users and vendors as needed.
  • Plan, prepare, and present instructional manuals and/or training for users as needed.
  • Prepare both technical and business flow documentation.
  • Be equally able to work independently or as part of a team.
  • Support WVU’s confidentiality and security policies and ensure application and compliance as well as FERPA guidelines.
  • Work toward the attainment of WVU’s strategic goals by sharing knowledge and ideas, and initiating solutions to fulfill opportunities for improvement in organizational processes or procedures.
  • Perform other duties that may be assigned by EM management.

Qualifications

• Bachelor’s degree required in computer science, computer engineering, information systems, or related field.
• Three (3) years of experience in the following:
  • Integrated information system.
  • Excel.
  • SQL select statements.
  • Proven ability to analyze data.
  • Proven ability to learn and apply new technology.
  • Proficiency of Ellucian’s Banner Student Information System is preferred.
  • Student financial aid or student accounts (bursar) at a post-secondary institution is preferred.
  • ARGOS reporting tool is preferred.
• Any equivalent combination of related education and/or experience may be considered.
• All qualifications must be met by the time of employment.

Requirements

• Demonstrated working knowledge and ability to operate a PC and understand and utilize basic business software.
• Knowledge of standard office procedures and operations.
• Ability to understand relational databases and data entity relationships.
• Ability, with training, to learn and understand and creation of SQL script to perform business functions.
• Experience with an enterprise reporting/business intelligence tool.
• Ability to understand reporting tools and create detailed reports.
• Experience with the support of a mission-critical software system.
• Familiarity with HTML and data-driven web applications.
• Ability to learn and understand complex systems.
• Ability, with training, to use SQL to create population selections and maintain tracking, budgeting, and packaging rules.
• Ability to work independently and demonstrate initiative.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to create and implement test plans and properly interpret test results.
• Ability to transform user requirements into a technical solution.
• Capable of researching information to properly utilize new and updated system functionality.
• Strong interpersonal and communication skills (both written and oral).
• Exceptional attention to detail and ability to interpret data.
• Excellent customer service skills.
• Ability to rapidly acquire knowledge and understanding of new business applications.
• Demonstrated skills in areas related to service, curiosity, respect, accountability, and appreciation.
• Experience in the following systems is preferable:
  • BANNER
  • ARGOS
• Daily sitting for long periods of time.
• Daily repetitive motion-movements necessary to operate computers.