[Hiring] Technology & Systems Manager @Apostolic Christian Ministries

Role Description

The Technology & Systems Manager serves as the organization’s primary owner of technology strategy, systems governance, cybersecurity, data management, and technology-related compliance in support of our church support ministries, including ACCFS, ETR, HarvestCall, and Onward Media. This role provides strategic leadership, consultative support, selective hands-on assistance, and project management for internal technology and data initiatives. While many day-to-day technical services are delivered by an external service provider, this role ensures internal systems and infrastructure are secure, well-governed, and aligned with ministry needs.

The Technology & Systems Manager owns how internal technology and data function safely and reliably. They do not own how the organization communicates externally.

Key Responsibilities

• Technology Leadership & Governance
  • Own the organization’s technology strategy, priorities, and multi-year roadmap.
  • Provide oversight of technology budgets, licensing, vendors, and long-term planning.
  • Establish standards for internal systems, infrastructure, data management, and security while ensuring employees can function productively.
• Internal Systems & Infrastructure
  • Own governance of internal systems and infrastructure supporting staff and ministry operations.
  • Provide leadership for internal collaboration platforms (e.g., Microsoft 365, Teams) related to productivity, access, and data stewardship.
  • Own device standards, lifecycle planning, inventory management, and secure disposal processes and software licensing, renewals, and cost optimization.
  • Ensure accurate documentation exists for internal systems, data standards, vendors, and key processes.
  • Oversee workplace infrastructure including conference room AV systems, printers, and related internal technology.
• Data Management & Project Leadership
  • Advise ministries on data placement, usage, and workflows.
  • Define standards for data classification, retention, archiving, and secure disposal.
  • Lead technology and data-related projects, including cleanup, migration, consolidation, and archiving.
• User Support, Access & Advocacy
  • Own onboarding and offboarding processes to ensure appropriate access, devices, and security.
  • Provide direct one-on-one support as needed for applications, systems, and occasional computer or access issues on Windows and Mac environments.
  • Serve as a trusted internal resource when issues require judgment, authorization, or deeper context.
  • Actively advocate for staff with the external service provider by escalating unresolved issues, clarifying priorities, and holding vendors accountable.
• Security, HIPAA & Continuity
  • Own technology-related security safeguards, including those supporting HIPAA-regulated environments.
  • Oversee vendor risk and Business Associate considerations.
  • Ensure backups, disaster recovery, and business continuity plans are documented and maintained.
• Partnership with Communications Functions
  • Provide guidance on internal system integrations, security, and data handling.
  • Review technology risks when external platforms interface with internal systems.
  • Ensure internal access controls and compliance requirements are met.

Qualifications

• Active member in good standing of the Apostolic Christian Church of America, with local elder approval.
• Commitment to serving the full spectrum of ACCA membership across all congregations.
• Support for the ACCA Statement of Faith and Statement on Marriage and Sexuality.
• Models a lifestyle and character reflecting Christian values in both personal conduct and professional leadership.
• Demonstrates a collaborative, servant-hearted leadership style.
• Experience overseeing technology systems and data in a Microsoft / Sharepoint-centric environment.
• Working knowledge of Microsoft 365, SharePoint, Teams, OneDrive, and Exchange Online as they relate to governance and data stewardship.
• Understanding of HIPAA requirements related to technology systems and data protection.
• Strong consultative, communication, and project-management skills.
• Comfort providing selective hands-on support on Windows and Mac platforms while maintaining appropriate boundaries.
• Ability to explain technical and compliance concepts clearly to non-technical audiences.
• Confidence and experience setting standards, saying “no” when necessary, and advocating for users with vendors.
• Experience leading or coordinating technology and data-related projects, including migration, consolidation, cleanup, or archival initiatives.
• Proven ability to partner effectively with external service providers, consultants, and vendors while maintaining clear internal ownership and accountability.
• Ability to diagnose issues, ask the right questions, and determine when to resolve directly versus escalate.
• High degree of organizational and prioritization skill, balancing multiple stakeholders, projects, and competing needs while working independently and collaboratively.
• Ability to approach technology leadership as stewardship, focusing on sustainability, security, and long-term value rather than short-term fixes.
• Meets all legal requirements for employment and authorization to work.
• Ability to perform essential job functions with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• This role involves travel, including occasional overnight stays, regional and national trips, and occasional weekend travel depending on the organization’s needs.