[Hiring] Technology Support Manager @Superior Court of California County of Los Angeles

Role Description

We are seeking an experienced Technology Support Manager to oversee the delivery of critical application and technology support services within a large and complex organizational environment. This role is responsible for leading day-to-day support operations, managing technical teams, and ensuring the timely resolution of incidents and service requests across business systems and applications. The ideal candidate will bring strong leadership, operational, and project management skills, with a proven ability to coordinate cross-functional teams, drive continuous service improvements, develop staff, and provide strategic recommendations that align technology support services with evolving business and organizational needs.

Key Responsibilities

• Technology Support Operations: Lead and oversee the support and maintenance of critical business applications and technology environments, ensuring reliable performance and service continuity within a large and complex organization.
• Team Leadership: Direct daily technology support operations by establishing work priorities, allocating resources, monitoring performance, and ensuring the effective delivery of support services.
• Staff Development: Manage, mentor, coach, and develop technical support staff while fostering professional growth, accountability, and high-quality customer service.
• Incident & Service Management: Oversee the intake, prioritization, escalation, and resolution of incidents and service requests to ensure timely response, effective routing, and restoration of services.
• Knowledge Management & Documentation: Maintain and enhance support documentation, operational procedures, and knowledge resources while analyzing trends to identify risks and opportunities for service improvement.
• Project & Systems Coordination: Lead technology projects and system configuration initiatives by coordinating efforts among technical teams, vendors, stakeholders, and business partners to achieve project objectives.
• Strategic Service Improvement: Evaluate support operations, recommend service enhancements, and provide strategic guidance to align technology support services with organizational priorities and evolving business needs.

Qualifications

• 9+ years' experience in information technology support, including hardware and software.
• Associate’s degree in information technology, computer science, management information systems, or related field; AND 7+ years' experience in information technology support, including hardware and software.
• Bachelor’s degree in information technology, computer science, management information systems, or related field; AND 5+ years' experience in information technology support, including hardware and software.
• Master’s degree in information technology, computer science, management information systems, or related field; AND 3+ years' experience in information technology support, including hardware and software.

Desirable Qualifications

• Demonstrated experience supervising or managing an IT support team, service desk, or comparable support team.
• Hands-on experience collaborating with vendors and technical teams to implement, configure, and optimize complex applications.
• Experience working with stakeholders and end users at all levels of an organization to support business and technology initiatives and ensure effective communication and alignment.
• Knowledge of tools such as ServiceNow, Azure DevOps, DynaTrace, Containers and Scripting.

Requirements

• This is an at-will managerial position.
• This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

Applicant Support & Information

• Applications must be submitted online.
• Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation.

What to Expect After Applying

• This recruitment process may take up to 4-6 weeks to complete.
• Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.
• Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months.
• Placement on an eligible list may not result in further consideration; only the most qualified candidates will be contacted for interviews.