[Hiring] Technology Analyst, Principal @City of Durham

Role Description

The Technology Senior Analyst– Microsoft 365 Solutions Developer role exists within the Applications Support (APP) division of Technology Solutions. This role reports to the APP Manager and is responsible for providing M365 workspace/application configurations, solution creation, and development support to ensure satisfactory customer service. This position is responsible for end-to-end Power Platform development and deployment of the City’s Microsoft 365 custom site and workspace configurations, integration of enterprise and third-party applications, and lifecycle management. The role partners with the M365 Administrator and Identity & Access teams on aligning the solutions for data protection, compliance, and secure collaboration. This role provides technical direction to business users while coordinating with department stakeholders citywide.

Manage daily platform monitoring and maintenance by ensuring Microsoft 365 platform best practices; adhering to structured procedures for service as outlined in ITIL; report on and detailed plans to mitigate user and platform data risk. Ensure solutions are performing effectively and efficiently. Provide accurate reporting to the Technology Solutions APP Manager and Technology Solutions Senior Leadership.

Qualifications

• Bachelor’s degree in computer science or a directly related field
• Two years of professional information technology experience in computer science, information systems, or a related field

Requirements

• Five years of experience in computer science, information systems, or a related field
• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio)
• Proficiency in Microsoft 365 applications (Office, Teams, SharePoint, OneDrive, Forms, PowerBI, Fabric)
• Knowledge of identity governance, Conditional Access, MFA, device compliance, and external sharing controls
• Strong stakeholder engagement skills; ability to translate policy into technical controls and repeatable processes
• MCE Power Platform Fundamentals (PL-900), App Maker Associate (PL-100), Functional Consultant Associate (PL-200)
• Copilot and Copilot Agents experience
• PowerBI experience
• Managing Power Platform’s CoE experience
• ITIL 4 Foundation Certification
• Other relevant IT Certifications

Benefits

• Hiring Range: $79,058 - $122,536 Annually
• Work Day/Hours: Monday - Friday 8 am - 5 pm