[Hiring] Technical Service Engineer @Embrace Software Inc.

Role Description

This is a remote position. We are seeking a Technical Service Engineer to join our team.

• Responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft, and other applications.
• Requires strong problem-solving skills, attention to detail, excellent communication, and the highest degree of confidentiality in handling customer data.
• Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.

Essential Functions

• Troubleshoots technical issues, identifies root causes, tests, and implements solutions.
• Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
• Evaluates and recommends hardware, peripheral devices, and software for customer environments.
• Performs and oversees software installations, configurations, and upgrades.
• Provides on-site and remote support to customers in a professional and courteous manner.
• Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
• Operates company vehicles for travel to customer sites; valid driver’s license required.

Qualifications

• Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
• Strong working knowledge of PC/server hardware and Microsoft operating systems.
• Familiarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus.
• Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers.
• Ability to write clear and concise technical documentation.
• High level of integrity and confidentiality in handling sensitive customer information.
• Capable of working independently and as part of a team in a fast-paced environment.

Requirements

• Associate degree in Computer Information Technology, Computer Information Systems, or a related field.
• Minimum of four (4) years’ experience in a computer service or technical support role.
• Or an equivalent combination of education and experience approved by the President of CSPI.

Working Conditions

• Typical office and customer site environments.
• Requires travel using company vehicles.
• May include after-hours or on-call support.

Benefits

• Competitive base salary.
• Comprehensive benefits package (medical, dental, 401(k), etc.).