[Hiring] Systems Engineer III @IronEdge Group

Role Description

As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering, escalation support, and project leadership across diverse client environments. You’ll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences.

• Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains.
• Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery.
• Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments.
• Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders.
• Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures.
• Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes.
• Deliver end-user training and provide professional, customer-focused support both remotely.
• Maintain accurate time of entry, ticket documentation, and adherence to company standards.
• Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

Qualifications

• 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field.
• Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices.
• Ability to interact and communicate professionally with client executives.
• Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely.
• All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
• Experience with ConnectWise or another PSA tool is required.
• Managed Services Providers (MSP) experience is required.

Requirements

• Must be proficient at an advanced level in most of the following technologies:
• Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security).
• Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems.
• Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments.
• Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall.
• Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus.

Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance.
• Vision Insurance.
• AD&D Insurance.
• Short-Term and Long-Term Disability Insurance.
• Flexible Spending Account and Health Savings Account.
• Flexible Time Off plus Holidays.
• Matching 401k.