[Hiring] Systems Engineer I @CPI Card Group

Role Description

This is a remote role, but if needed you would be required to come onsite to one of our datacenters closest to your location either in Las Vegas NV, Roseville MN, Nashville TN, Fort Wayne IN, or Littleton CO.

This role will serve as a subject matter expert with enterprise accountability for the design, implementation and management of Microsoft Active Directory and windows services running in Windows 2008 through 2016 R2 in a VM Ware and AWS virtual environment. This person must be a MS Windows server technology expert who can operate and continuously improve, standardize and automate tasks in datacenters throughout the US. They should have a solid background in MS Exchange, Terminal Services, Security, PowerShell scripting, Skype for Business and WSUS. We’re looking for a responsive, highly productive professional who can work with a variety of IT colleagues and vendors to ensure continued performance and availability.

Responsibilities

• Responsible for the design and ongoing management of our enterprise windows server/Active Directory including windows system administration, patching and security fixes, ongoing checks on expected server operations, storage space, event logs, etc.
• Windows server 2008-2012 R2 and 2016 support (on premise, remote and cloud based systems)
• Implementation and management of enterprise backup solutions
• Ongoing management of enterprise Email environment
• PowerShell scripting and task automation
• GPO development and management
• User and Group management
• Participate in infrastructure management, remediation, and auditing processes that meet the PCI Data Security Standard.
• Ensure standard IT preventative maintenance/management functions are taking place in alignment with enterprise procedures and standards
• Provide remote assistance as needed to personnel who are outside of primary work location
• Planning and coordination of changes in the context of change management.
• Creation and updating of system documentation
• Develop, publish and adhere to standards, policies and procedures
• Provide on-site and remote support; emergency on-call support as needed
• Assist with managing maintenance agreements, and maintain consistent device configurations, accurate device asset inventories, and up-to-date system diagrams and documentation.
• Working in a highly team-oriented global team environment, assist the Infrastructure Engineers in developing standard operational processes to support the management of CPI data centers, server & storage environment and global customer voice/data network infrastructures.
• Share 7x24 rotational responsibilities for On-Call support.
• Follow, support, and promote ongoing improvement of project methodologies, change management, security, and other CPI corporate and Infrastructure team policies.
• Participate in and support team-oriented approaches to problem solving, system development, and operations.
• Work with the Security and Audit teams regarding ITGCs and risk mitigation.

Qualifications

• Four-year degree in Computer Science or related field, or equivalent experience.
• 5-8 years of experience required in the following areas:
• Windows Server 2008R2-2012 R2 support
• Microsoft Active Directory
• MS Exchange (O365)
• Windows infrastructure services such as GPO, DFS, File/Print, DNS, WINS, replication, certificate services, ADFS.
• IP Level experience with VLANs and Subnets
• PowerShell Scripting/task automation experience
• MS Exchange/O365
• AWS or Azure Cloud
• Nutanix
• Industry Standard Enterprise backup/recovery technology
• 3-5 years’ experience preferred in the areas of Citrix Xen App and supporting an enterprise backup and restore solution
• Additional experience (1-2 years) preferred in areas such as:
• Amazon AWS Cloud
• Citrix Xen App
• VMWare ESX Enterprise, vSphere, vCenter
• Unix/Linux
• MS System Center
• SharePoint Online Administration
• Experience with configuration of Windows servers in a Datacenter environment is required and configuration of network and SAN in a blade server environment is preferred
• Experience managing local infrastructure and user projects is a plus.
• Strong experience with MS Windows 7-10 desktop OS as well as MS Office Productivity tools (on premise and O365)
• A working understanding of LAN/WAN concepts required, Experience managing/supporting systems remotely and in a highly secure environment
• 3+ years of experience working within an ITIL based structure (Change Management, Incident Management, Problem Management, etc.)
• Strong documentation skills, and experience with technology asset management processes is required
• Experience with supporting remote office environments will be helpful
• An established history of delivering great customer service
• Experience as a proactive problem solver who can identify and execute both the immediate and long-term tasks needed for resolution
• Resourceful in establishing and nurturing key relationships across the IT, Operations, Sales and Corporate teams
• Demonstrated ability to multi-task in a fast paced environment with stringent deadlines
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must have excellent customer service skills and thrive in a team environment.
• Highly motivated self-starter who is innovative and quick to learn.
• Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.
• Possesses strong analytical, conceptual and planning skills, and is detail-oriented.
• Excellent oral, written and interpersonal communications skills.
• Elementary English proficiency communication skills necessary
• This role requires the ability to work from home in a virtual environment, where the following is required:
• Reliable high-speed internet access (hotspot not acceptable)
• Dedicated distraction-free home work environment

Physical Demands

• Must be able to remain in a stationary position (sitting or standing) a majority of the time.
• Occasionally move about inside the office to access cabinets and office machines.
• Constantly operates a computer and other office productivity machinery.
• Frequently communicates with co-workers on project requirements, must be able to exchange accurate written or verbal communications.
• Must be able to assess information from computers.
• Works in indoor office conditions.

Benefits

• Competitive pay rates and an inclusive, empowering and rewarding culture.
• Solid benefits package including:
• Medical, Dental, Vision
• Long Term Disability, Short Term Disability
• Life Insurance, Accident Insurance, Critical Illness Insurance
• FSA, HSA
• Vacation and Holiday Pay
• Tuition Reimbursement
• 401(k) with a competitive company match percentage
• CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.