[Hiring] Systems Associate @Ignite Reading

Role Description

Reporting to the Director, IT and Systems, the Systems Associate supports the day-to-day operation and administration of Ignite Reading’s internal technology and business systems. This role is responsible for:

• Independently completing routine IT, systems, and access requests through established workflows.
• Providing frontline administration and support for HubSpot and other core business tools.
• Completing assigned security and compliance activities in accordance with established policies and procedures.
• Investigating issues, identifying appropriate solutions, and carrying assigned work through completion.
• Escalating complex, sensitive, or policy-related matters as appropriate.

Support & Service

• Manage assigned requests through Ignite Reading’s internal help desk workflows.
• Troubleshoot and resolve routine account, access, application, device, and systems issues.
• Research unfamiliar issues using available documentation and vendor resources.
• Communicate with requesters, document work performed, and ensure requests are resolved and closed.
• Escalate complex, sensitive, or policy-related issues to the Director, IT and Systems.
• Develop and maintain IT resources, guides, and documentation.

Go-To-Market Tool Support

• Provide frontline support for staff using HubSpot and connected tools.
• Assist with data hygiene, documentation, and process consistency for HubSpot.
• Triage incoming requests and escalate advanced cases to the appropriate department manager.
• Support user audits, permissions reviews, and other CRM security practices.

Systems Access & Administration

• Complete user lifecycle activities including onboarding, offboarding, and access changes.
• Provision, modify, and remove routine user accounts and permissions.
• Maintain accurate systems records and documentation.
• Conduct recurring reviews of permissions, access levels, and system configurations.
• Complete assigned security and compliance activities.
• Identify and escalate exceptions, potential policy violations, or security concerns.

Knowledge & Training

• Develop and update documentation, guides, and quick-reference resources.
• Provide training touchpoints during onboarding and refresher sessions.
• Maintain assigned IT & Systems documentation and internal knowledge resources.

Process Improvement & Organizational Support

• Execute assigned work within IT & Systems projects.
• Implement small-scale workflow enhancements and automations.
• Identify opportunities to improve recurring support processes and recommend solutions.
• Support evolving operational priorities across IT & Systems.

Qualifications

• 1-3 years of experience in IT support, systems administration, or related roles; CompTIA A+ certification strongly preferred.
• Experience with Google Workspace and Google Admin Console required.
• Experience with HubSpot CRM across multiple Hubs.
• Support-oriented with practical experience in navigating and enhancing new systems.
• Previous experience in a start-up or hyper-growth environment preferred.
• Enthusiastic personality with superior communication, presentation, and interpersonal skills.
• Exceptional attention to detail and impeccable organizational skills.
• A willingness to do whatever it takes to get the job done.
• Ability to be disciplined yet flexible while working in a remote environment.

Preferred AI Skillset

• Reduce manual hours by leveraging leading AI Models to automate repetitive tasks.
• Explore generative AI use cases within HubSpot.
• Implement AI-assisted data hygiene processes.
• Build out micro learning to foster effective AI Tool usage.

Compensation & Benefits

• Salary: $70,000.
• Employee Stock Options.
• Medical, Dental, and Vision plans (80% employee coverage, 70% dependent coverage).
• Short-term Disability (100% employer paid).
• 401(k) retirement plans with company contribution.
• 12-weeks paid parental leave.
• Unlimited vacation days (+ 12 paid holidays).
• Technology Stipend.
• Wellness Stipend.
• Voluntary Life Insurance.
• Professional Development Stipend.

Company Description

We believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.