[Hiring] ServiceNow Junior Analyst, Co-Op Student @HUB International

Role Description

We are seeking a motivated and disciplined co-op student to support the day-to-day administration, maintenance, and governance of HUB International’s ServiceNow platform. This role focuses on platform health monitoring, configuration management, instance hygiene, and supporting test automation execution. The successful candidate will work closely with the platform team to maintain operational standards and contribute to ongoing platform improvements in a remote work environment.

Responsibilities:

• Platform Administration: Assist with day-to-day administration tasks including user management, role assignments, access reviews, and group maintenance.
• Health Monitoring & Remediation: Review Health Scan results, triage findings, and implement configuration-level improvements under team guidance to maintain platform health and performance.
• Instance Hygiene: Perform cleanup of stale reports, unused configurations, duplicate records, and update set management to maintain instance quality.
• Configuration Support: Assist with configuration changes and platform updates, following established development and promotion standards.
• Test Automation Execution: Execute automated test suites using ServiceNow’s Automated Test Framework (ATF) during upgrade and release validation cycles; triage test failures and escalate as needed.
• Documentation: Create and maintain documentation for platform processes, configuration changes, and remediation activities. Develop content to ensure future stakeholders are aware of created items and their maintenance requirements.
• Stakeholder Collaboration: Work with platform developers, business analysts, and service owners to understand requirements and ensure changes align with platform standards. Communicate effectively to provide necessary updates on task progress.
• Troubleshooting: Troubleshoot issues and seek assistance as needed to debug, resolve, or suggest improvements.

Qualifications

• Currently enrolled in a relevant degree program (e.g., Computer Science, Information Technology, Software Engineering).
• Strong interest in IT service management and enterprise platform administration.
• Excellent written and verbal communication skills with the ability to provide clear updates to stakeholders.
• Ability to work independently and manage time effectively in a remote setting while maintaining a high level of personal discipline and productivity.
• Detail-oriented with strong problem-solving and troubleshooting skills.
• Familiarity with ServiceNow or similar enterprise platforms is a plus.
• Basic understanding of IT concepts such as user access management, configuration management, and change control is a plus.

Requirements

• Less than 1 year of relevant experience.
• No Travel Required.

Benefits

• Expected pay range: $19 to $21 per hour.
• Comprehensive benefit and total compensation packages.
• Extended health benefits.
• Disability insurance.
• RRSP matching.
• Paid-time-off benefits.
• Eligible bonuses and commissions for some positions.

Company Description

HUB International is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected under applicable federal, state, or local law.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at [email protected] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.