[Hiring] ServiceNow Architect @Iowa State University

Role Description

Information Technology Services (ITS) at Iowa State University is currently accepting applications for a ServiceNow Architect (Systems Analyst III) position. The ServiceNow Architect is responsible for the technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operational needs. This position provides technical leadership for:

• Platform design
• Integrations
• Workflow standards
• Automation solutions
• AI enabled functionality
• Data governance
• Complex problem resolution

This role works closely with:

• Analysts
• Developers
• Campus stakeholders
• Infrastructure teams
• Security
• ITS leadership

The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services. The ServiceNow Architect is expected to:

• Understand the broader enterprise impact of platform decisions
• Help define technical direction
• Ensure alignment with operational needs, supportability, and university standards

Qualifications

• Bachelor's degree in management information systems or computer science
• Previous ServiceNow experience
• Experience mentoring developers
• Certification - ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD)
• Certified Technical Architect (CTA)

Requirements

• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
• This position offers the opportunity for remote work but does require the employee to reside in the state of Iowa on or before the start of employment.

Benefits

• Comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• WorkFlex options for some positions

Application Instructions

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume/Curriculum Vitae
• Letter of Application/Cover Letter

Company Description

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].