[Hiring] Service Now System Administrator @RTX

Role Description

We are seeking a seasoned ServiceNow System Administrator to join our Service Management Platform team. In this crucial role, you will be a collaborative self-starter, managing the administrative responsibilities of the ServiceNow platform, providing advanced operational support while actively working with the ServiceNow architect, development, product and operational teams. This is an exciting opportunity to make a significant impact within a fast-paced, mission-driven environment!

What You Will Do:

• Platform Administration: Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management.
• Configuration & Customization: Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements.
• Security & Compliance: Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies.
• Workflow Automation: Develop and maintain automated workflows, business rules, and integrations to streamline business processes.
• Integration Management: Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs.
• Reporting & Dashboards: Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making.
• Change Management: Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption.
• Stakeholder Collaboration: Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals.
• Upgrades & Enhancements: Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations.

Qualifications

• Bachelor’s Degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience) and minimum 5 years of related experience.
• Proficiency in multiple ServiceNow modules like ITSM, HRSD, CMDB, ITOM, ITAM, CSM, Source to Pay etc.
• ServiceNow Certified System Administrator (CSA).
• Working knowledge of ITSM processes.
• Working knowledge of SAFe (Scaled Agile Framework).

Requirements

• ServiceNow Certified Implementation Specialist (CIS)
• ITIL V4 Foundation Certification
• Customer-centric mindset
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work in a large and matrixed corporate environment
• Ability to work with, and influence, all levels of management
• Strong time management and prioritization skills
• Desire and ability to quickly learn and apply new concepts

Benefits

• Robust total rewards package with compensation
• Healthcare, wellness, retirement and work/life benefits
• Career development and recognition programs
• Parental (including paternal) leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care