[Hiring] Senior Systems Deployment Specialist @LGI Healthcare Solutions Santé Inc.

Role Description

The Senior Systems Deployment Specialist remotely installs, upgrades, enhances, relocates, and migrates products and their components within each client’s environment. The specialist carries out this work using established procedures and tools, analyzes problems, implements appropriate solutions, and follows up diligently until the work is stabilized.

The specialist serves as the client’s technical point of contact during interventions, provides internal level 2 support, advises clients on the use and evolution of their systems, and contributes to the quality of documentation, inventory data, and team practices.

Responsibilities

• Systems Deployment, Upgrades, and Migration:
  • Remotely install, upgrade, enhance, relocate, and migrate products and their components, taking each client’s environment into account.
  • Prepare and carry out work diligently using established procedures, tools, and tracking mechanisms, and verify required items before and after the work.
  • Adapt the work to technical constraints while respecting the applicable scope, standards, and processes.
  • Update client inventory records in the appropriate tool to ensure data accuracy and integrity following the work.
• Technical Support and Problem Resolution:
  • Take ownership of client problems, analyze their causes, implement appropriate solutions, and confirm that the response meets the client’s needs.
  • Help resolve client requests using the appropriate tracking tool, and clearly document the actions taken and results obtained.
  • Provide internal level 2 support for information requests and questions about operating software and equipment.
  • Analyze log files and available technical information to identify anomalies, support diagnosis, and determine next steps or escalation when required.
• Client Communication and Guidance:
  • Communicate directly with clients during the work to clarify the steps, impacts, results, and next actions.
  • Remain the central point of contact for follow-up on outstanding issues related to completed work, and coordinate the necessary communication until they are resolved or appropriately transferred.
  • Advise clients on recent product versions, system operation, and considerations related to implementing new equipment or software.
  • Adapt communications to different audiences, maintain a professional, service-oriented approach, and build trust throughout each intervention.
• Documentation, Collaboration, and Process Improvement:
  • Create and maintain documentation on the team’s procedures, processes, and interventions to support consistent, repeatable execution.
  • Share information and technical lessons with colleagues and actively contribute to solving problems as a team.
  • Identify opportunities to improve procedures, tools, or ways of working based on observations during deployments, and propose concrete adjustments within the scope of the role.
  • Keep technical knowledge current and develop versatility to remain effective in a constantly evolving technological environment.

Qualifications

• A Diploma of College Studies (DEC) in computer science or a related field, or an equivalent combination of education and relevant experience.
• One to three years of relevant work experience in a systems deployment, operations, or support environment.
• Good knowledge of Solaris, Unix, Linux, and Windows environments, with the ability to work independently on common situations within the scope of the role.
• Good knowledge of Azure DevOps and proficiency with tools used to prepare, execute, and track deployment work.
• Knowledge of Oracle and Microsoft SQL Server databases, with the ability to understand their relevant interactions with deployed products.
• Strong ability to analyze log files, diagnose technical issues, and solve problems using a structured approach.
• Proficient critical thinking and judgment.
• Proficient communication and collaboration.
• Proficient accountability.
• Proficient client orientation.
• Proficient learning agility and innovation.
• Proficient AI and digital literacy.
• Strong organizational skills, diligence in preparing and carrying out work, and the ability to manage multiple priorities and remain effective under pressure.
• Curiosity, initiative, resourcefulness, a collaborative mindset, and a willingness to share knowledge with colleagues.
• Availability to work regularly on a non-standard schedule based on client intervention needs.
• Bilingualism is required, as the employee will work with documentation in French and English and communicate verbally and in writing with French- and English-speaking partners, clients, suppliers, and colleagues.

Benefits

• A workplace built on trust, autonomy, and collaboration.
• The opportunity to grow, perform and work alongside curious and talented colleagues.
• A continuous learning culture with dedicated training time, a renowned skills development platform, and access to cutting-edge tools.
• Stimulating projects that advance healthcare technology and support the work of over 320,000 professionals, benefiting more than 6 million patients.
• A comprehensive benefits package including group insurance from day one, a group RRSP with employer contributions, 24/7 telemedicine, an employee and family assistance program, and a minimum of 3 weeks vacation per year.