[Hiring] Senior SharePoint Applications/Systems Analyst @TISTA Science and Technology Corporation

Role Description

TISTA Science and Technology is seeking a Senior SharePoint Applications/Systems Analyst to join our growing team. The role involves responding to a high volume of mid- to moderately technical inquiries from VA users enterprise-wide.

• Provide Tier 2 / Tier 3 support for Enterprise Cloud Fax (ECFax) users across the VA enterprise.
• Support and administer SharePoint Online applications, permissions, document libraries, lists, workflows, and integrations.
• Troubleshoot issues involving file storage, access permissions, electronic faxing, SaaS connectivity, and user provisioning.
• Analyze recurring incidents and convert solutions into knowledge base articles, FAQs, and training guides.
• Assist with system maintenance, upgrades, enhancements, and operational monitoring.
• Support Configuration Management practices, change control, and system documentation.
• Coordinate with technical teams, vendors, and business stakeholders to resolve escalations.
• Use ServiceNow (or similar platform) to track incidents, requests, trends, and SLA performance.
• Develop and deliver end-user training, quick-reference guides, and best-practice communications.
• Support low-code / web-based troubleshooting related to SharePoint forms, workflows, and front-end issues.
• Identify process improvement opportunities and recommend automation or workflow efficiencies.

Qualifications

• 5+ years of experience in systems analysis, application support, SharePoint administration, or enterprise SaaS support.
• Strong experience with SharePoint Online / Microsoft 365 environments.
• Experience supporting enterprise applications in a high-volume customer environment.
• Proficiency with ServiceNow or similar ITSM/ticketing tools.
• Knowledge of Configuration Management principles and operational governance.
• Strong troubleshooting skills across application, access, integration, and user support issues.
• Experience writing clear technical documentation and user-facing support content.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities independently in a fast-paced environment.

Requirements

• Experience supporting cloud faxing platforms or digital document workflows.
• Familiarity with Microsoft Power Platform (Power Automate, Power Apps).
• Experience with SaaS integrations and API-based workflows.
• Knowledge of HTML, CSS, JavaScript, or similar web technologies for low-level troubleshooting.
• ITIL Foundation certification.
• Experience in federal or healthcare enterprise environments.
• Experience with reporting tools such as Excel, Power BI, or SharePoint dashboards.

Education

• Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Clearance

• The ability to pass a Tier 2/Moderate Background Investigation.

Location

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range

The pay for this position ranges from $52,730 to $63,500. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses.

Benefits

• Above Industry Healthcare Benefits
• Remote Working Options
• Paid Time Off
• Training/Certification opportunities
• Healthcare Savings Account & Flexible Savings Account
• Paid Life Insurance
• Short-term & Long-term Disability
• 401K Match
• Professional development reimbursement
• Employee Assistance Program
• Paid Holidays
• Military Leave
• And much more!