[Hiring] Senior Services Delivery Engineer - Networking & Security @Ingram Micro

Role Description

A Senior Service Delivery Engineer is responsible for managing the efficient and effective delivery of networking and cybersecurity services to clients. This role combines deep technical expertise with a strong customer focus, acting as a trusted point of contact to understand client needs, troubleshoot complex issues, and maintain strong client relationships. The Senior Service Delivery Engineer ensures services are delivered on time, within budget, and in compliance with security and regulatory standards.

Success in this role involves:

• Managing complex technical challenges
• Leading service delivery initiatives and projects
• Contributing to service strategy development
• Taking on leadership responsibilities within the team
• Continuously improving processes and service quality

Qualifications

• Direct experience engaging with clients, understanding technical and business needs
• Hands-on experience providing advanced technical support
• Experience with service delivery processes and project execution
• Practical experience with quality assurance and process improvement
• Proven ability to collaborate with cross-functional internal teams

Requirements

• General proficiency with the tools, systems, and procedures required to perform the role
• Ability to consult with senior or specialist staff on complex technical issues when needed
• Four-year college degree or equivalent experience in a related field
• Minimum of 3 years of functional experience, including at least 1 year in a role-specific or advanced technical position

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits