[Hiring] Senior Principal Level MSP Engineer @NuView

Role Description

The Senior Principal Level MSP Engineer is a hands-on technical leader responsible for delivering secure, compliant, and reliable IT services to NuView clients. This role operates at the Tier 3 / escalation level, supporting complex environments, mentoring engineers, and ensuring consistent execution of NuView’s technical standards. This position is delivery-focused, not managerial. The Senior Systems Engineer plays a critical role in solution execution, technical quality, client trust, and platform consistency, especially in regulated and security-sensitive environments.

Key Responsibilities

• Technical Delivery & Escalation Support
  • Serve as a senior escalation point for complex infrastructure, cloud, security, and compliance-related issues.
  • Design, implement, and support secure IT environments across Microsoft 365, Azure, endpoint, network, and security platforms.
  • Lead remediation and recovery efforts during incidents, outages, or security events.
• Security & Compliance Execution
  • Implement and maintain controls aligned with frameworks such as HIPAA, NIST 800-171, CMMC, PCI-DSS, and SOC 2 (as applicable to client environments).
  • Support vulnerability remediation, hardening, MFA deployment, backup validation, and incident response activities.
  • Work closely with security leadership and vCISO resources to execute compliance-driven technical requirements.
• Solution Implementation & Projects
  • Deliver client projects including migrations, security enhancements, cloud deployments, and infrastructure upgrades.
  • Ensure projects are executed according to NuView standards, timelines, and documentation requirements.
  • Participate in pre-project technical discovery and post-project validation.
• HaloPSA & Operational Discipline
  • Maintain exemplary ticket hygiene and documentation within HaloPSA.
  • Accurately log time, work performed, configuration changes, and outcomes for all tickets and projects.
  • Adhere to “no ticket, no work” standards and support continuous process improvement.
• Platform Standardization & Knowledge Sharing
  • Contribute to standardized configurations, runbooks, SOPs, and internal documentation.
  • Identify recurring issues or inefficiencies and propose improvements to tooling or processes.
  • Mentor junior engineers on technical execution, documentation, and client interaction best practices.
• Client Trust & Professionalism
  • Act as a trusted technical advisor to clients during escalations, projects, and security-related discussions.
  • Communicate clearly, professionally, and calmly — especially in high-pressure situations.
  • Represent NuView’s security-first mindset and commitment to excellence in every engagement.

Qualifications

• 7+ years of experience in IT infrastructure, systems engineering, or MSP/MSSP environments.
• Proven experience supporting security-conscious or regulated clients.
• Strong technical background in:
  • Microsoft 365 & Azure
  • Windows Server & Active Directory
  • Networking (firewalls, switches, VPNs)
  • Endpoint security, backup, and recovery
• Experience working within a PSA-driven service organization strongly preferred.
• Ability to balance speed, security, and quality in client-facing environments.

Requirements

• Bachelor’s degree in information technology or related field (or equivalent experience).
• Relevant certifications such as:
  • Microsoft (Azure / M365)
  • Security+ / CISSP / CISM (or progress toward)
  • Vendor certifications relevant to NuView’s stack.

Benefits

• Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA).
• 401(k) plan with matching company contribution.
• Vacation/ Paid Time Off / Company Holidays/Sick Leave / Floating Holiday.
• Professional Development Programs.
• Employee Referral Programs.
• Corporate-Branded Swag & MORE.