[Hiring] Senior Network Support Engineer @Arrcus

Role Description

This is not a traditional support role. As a Senior Network Solutions Engineer, you will be one of the most technically senior customer-facing voices at Arrcus — a trusted expert who owns the hardest problems our customers face. You will work at the intersection of Customer Engineering and core R&D to solve complex issues in BGP, MPLS, SRv6, and EVPN environments, and your work will directly shape our products, documentation, and customer success programs.

If you have spent years in a TAC or SP network operations role and want a position where your deep expertise is recognized, your insights influence product direction, and you own customer outcomes end-to-end — this is that role.

What You'll Do

• Own and drive resolution of critical, complex issues in customer production Service Provider and Data Center environments running ArcOS.
• Reproduce and root-cause customer-reported network issues in a dedicated lab environment, working directly with R&D on fixes.
• Act as a technical advisor to customers during network deployment, Day-2 operations, and incident response.
• Serve as the internal escalation bridge between customers and engineering, ensuring issues are documented, prioritized, and resolved with urgency.
• Develop deep technical specializations and contribute to white papers, knowledge bases, and internal tooling.
• Participate in cross-functional initiatives including new product launches, support readiness reviews, and process improvements.
• Mentor junior engineers and contribute to building a world-class support practice.

Qualifications

• 10+ years of hands-on experience in large-scale IP network engineering or operations.
• 3+ years in a TAC, escalation engineering, or customer-facing technical role.
• Deep expertise in: BGP, OSPF, IS-IS, MPLS (L2/L3 VPN), VXLAN, EVPN, SRv6, and Segment Routing.
• Proven experience troubleshooting Service Provider networks at scale.
• Strong written and verbal communication skills; ability to translate complex issues for both engineers and executives.

Requirements

• CCIE, JNCIE, or equivalent certification or demonstrated work history.
• Experience with NetOps tooling: Ansible, Python scripting, Vagrant.
• Familiarity with Linux, traffic generators (Wireshark, IXIA), and network automation.
• Experience at a networking startup or vendor environment.

Benefits

• Competitive salary: $125,000–$200,000 (commensurate with experience)
• Bonus + equity in a well-funded, growing company
• 100% covered medical, dental, and vision insurance
• Parental leave, 401(k), and Employee Assistance Programs
• Health & wellness programs
• Weekly catered lunches and monthly happy hours at our San Jose HQ