[Hiring] Senior Network Engineer @Xerox

Role Description

We are seeking a highly skilled Senior Network Engineer to join our team and provide advanced technical support for a diverse set of client environments. This role will handle escalations from a shared NOC and work across multiple technologies and vendors to ensure optimal network performance and security.

Key Responsibilities

• Escalation Management: Act as the primary point of contact for complex network issues escalated from Tier 1–3 teams.
• Multi-Vendor Expertise: Troubleshoot and resolve issues across Cisco, Juniper, Fortinet, Palo Alto, and other OEM platforms.
• Technology Coverage: Support and enhance configurations for Routing & Switching, SD-WAN solutions, Firewalls and security policies.
• On-Call Rotation: Participate in scheduled on-call rotation to provide after-hours support.
• Implementation of network configuration changes following Change Management best practices.
• Training & Mentorship: Develop and deliver training programs for Tier 1, Tier 2, and Junior Tier 3 engineers on technology, client processes, and best practices.
• Monitoring & Oversight: Provide insights into monitoring configurations and assist with CMDB updates and related technical oversight.
• Collaboration: Work closely with other teams to ensure seamless integration and support for client environments.
• Design, implement, configure, and support enterprise Aruba networking solutions across complex, multi-site environments.
• Manage Aruba switches, wireless access points, controllers, and Aruba Central.
• Design, deploy, and optimize SD-WAN solutions, preferably using Silver Peak/Aruba EdgeConnect.
• Monitor network and SD-WAN performance, troubleshoot complex connectivity issues, and implement long-term improvements.

Additional Responsibilities

• Ensure compliance with change management policies and procedures, and develop processes for environments lacking formal change management frameworks.

Qualifications

• Experience: 7+ years in network engineering roles, with strong troubleshooting skills across multiple vendors.
• Certifications: CCNP, JNCIP, PCNSE, NSE (or equivalent) preferred.
• Skills: Deep understanding of routing, switching, SD-WAN, and firewall technologies. Strong analytical and problem-solving abilities. Excellent communication and leadership skills for mentoring and cross-team collaboration.
• Availability: Ability to work flexible hours and participate in on-call rotation.

Preferred Attributes

• Experience in a managed services or multi-client environment.
• Familiarity with ITIL processes and CMDB management.
• Strong documentation and process improvement skills.

Requirements

• This role requires strong alignment with ITIL best practices, ensuring adherence to established processes and frameworks for service management.

Compensation

• Compensation: $115,000 - $165,000, based on experience.

Location

• Remote, United States

Schedule

• Monday - Friday, Days