[Hiring] Senior Manager Infrastructure Engineering @Main Template

Role Description

The Senior Telephony Infrastructure Engineering Manager participates in the design, planning, implementation, and support of computing infrastructure technology solutions for the enterprise. Responsibilities include:

• Consulting with internal business partners and 3rd party providers on technology options and best practices.
• Overseeing ongoing performance management, capacity planning, and maintenance of the information systems infrastructure.
• Managing VoIP and PBX telephony solutions and services for the enterprise, including contract management, 3rd party and vendor performance, cost management, and invoice management.
• Supporting and maintaining cybersecurity standards and best practices for Telecare’s computing and telephony infrastructure.
• Managing all aspects of the network (Firewall, LAN/WAN, SDWAN, and VPN), VoIP, server, storage, security, datacenter services, Citrix, VMware, and Azure Cloud computing services.
• Creating and updating IT policies and procedures based on industry best practices.
• Reviewing reports from other departments that use IT services to ensure proper functionality.
• Managing a team of IT professionals who provide engineering, technical support, and maintenance for the IT infrastructure.
• Planning, developing, and delivering IT projects that align with the company's strategic goals and objectives.
• Collaborating with other senior managers, vendors, and stakeholders to ensure that the IT infrastructure meets current and future computing and networking requirements.
• Monitoring and evaluating the performance, security, and availability of the IT infrastructure and planning for continuous improvement.

Qualifications

• Bachelor degree in Computer Science Engineering or equivalent degree.
• Five (5) years of experience in IT infrastructure management, preferably in the healthcare industry.
• Strong knowledge and skills in network administration, VoIP systems, Windows servers, Datacenter operations, Citrix environments, and Azure Cloud services.
• Excellent communication, leadership, problem-solving, and project management skills.
• Five (5) years or more of supervisory experience managing technical personnel including resource planning, hiring, administering performance plans, time management, and issue resolution.
• Must be at least 18 years of age.

Requirements

• Successful completion and receipt of acceptable results of the applicable post-offer physical examination.
• 2-step PPD test for tuberculosis.
• Acceptable criminal background clearances, excluded party sanctions, and degree or license verification.
• If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment.
• Additional regulatory, contractual, or local requirements may apply.

Benefits

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).
• Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift).
• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship.
• Online University Tuition Discount and Company Scholarships.
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan.

Company Description

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

EOE AA M/F/V/Disability