[Hiring] Senior IT Support Specialist @JumpCloud

Role Description

Handle IT support requests from internal end users.

• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of the onboarding process.
• Assist with employee training and onboarding.
• Manage and monitor internal IT assets to ensure accurate inventory records.
• Support computers, printers, scanners, and computer peripherals.
• Become a pro using our own platform to support our own employees.
• Take ownership of assigned IT related projects, including documentation, configuration of systems and applications, and integrations.
• Work with vendors to procure equipment.

Qualifications

• 4-6 years of IT experience, or equivalent education.
• A strong desire to learn new technologies.
• Process driven and highly organized.
• The ability to give and receive constructive feedback.
• The ability to thrive in a fast-moving, team-oriented, collaborative environment.
• Demonstrated critical thinking to resolve day-to-day end user issues.
• Strong customer service and troubleshooting skills.
• Vendor management experience.
• Proficient in Mac OS X and Windows; familiarity with Linux systems is a plus.
• Ability to translate technical information to non-technical users.
• Experience with SSO.
• Scripting in PowerShell (Python would be a plus).
• ITIL awareness is a plus.

Location

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language

To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Benefits

• Work in a fast, SaaS-based environment.
• Opportunity to solve challenging technical problems.
• Collaborate with talented individuals across departments.
• Contribute unique ideas and approaches to product development.
• Voice in the organization with a seasoned executive team.

Equal Opportunity Employer

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. JumpCloud will never ask for personal account information during the recruitment process.