[Hiring] Senior IT Engineer @Caylent

Role Description

We are seeking a talented Senior IT Engineer to join our growing internal IT team. The right candidate is a highly motivated individual who thrives in a dynamic environment and is passionate about delivering innovative, top-notch IT support and infrastructure solutions.

• Support and maintain our IT pipeline, strategy, infrastructure, and processes.
• Identify and analyze gaps in key processes to develop effective solutions.
• Manage and monitor IT issues and requests, ensuring timely troubleshooting and resolution.
• Provide exemplary service while implementing IT projects.
• Contribute to the design and deployment of new systems and services.
• Work with the latest tech resources and with technologically-seasoned teammates.

Qualifications

• Exemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders.
• Excellent project & time management skills, with a strong ability to triage and prioritize.
• Solid foundational knowledge of IT operations and infrastructure best practices.
• Excellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems.
• Strong critical thinking and decision-making skills.
• Experience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce.
• Extensive experience with ITSM. Knowledge of Atlassian product SKUs, especially Jira Service Management is a plus.
• Experience with inventory and device management (MDM, EDR, etc.) and hardware policies.
• Strong technical knowledge in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Okta or Rippling IAM is a plus.
• Experience with Google Workspace and its Admin console.
• Experience with IT systems onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements to follow in specific situations.
• Experience with documentation and knowledge base development. Notion or Confluence experience is a plus.
• Working proficiency with AI usage and knowledge fundamentals (e.g., Claude, ChatGPT, Copilot), especially for accelerating scripting, documentation, and troubleshooting processes.
• Experience with AWS, especially IAM, AWS Orgs, Route53, S3, EC2, Lambda, and light Cognito knowledge.

Requirements

• Firmly established knowledge of InfoSec best practices and IT SOPs.
• Strong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato.
• Excellent track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts across various technologies.
• 4-6 years of experience working in IT Operations.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Benefits

• 100% remote work.
• Medical Insurance for you and eligible dependents.
• Generous holidays and flexible PTO.
• Competitive phantom equity.
• Paid for exams and certifications.
• Peer bonus awards.
• State of the art laptop and tools.
• Equipment & Office Stipend.
• Individual professional development plan.
• Annual stipend for Learning and Development.
• Work with an amazing worldwide team and in an incredible corporate culture.