[Hiring] Senior IT Engineer @Third Octet

Role Description

You are where things stop being stuck. When our Senior Support Analysts cannot resolve something, it comes to you — and when you cannot resolve it, the question is no longer "who troubleshoots better," it is "what should the standard be." That is a design question for our Architect. Everything short of it is yours.

You are also the person who keeps our customer environments operable and conformant to standard:

• Correcting drift
• Executing complex changes
• Holding the authority to stop something that would leave the team supporting a mess

What you will do:

• Act as the terminal operational escalation point for the Services team
• Take technical command during major incidents: direct diagnosis, decide actions, keep leadership informed
• Execute complex change beyond established standards, safely, with rollback planned
• Remediate environments back to standard and keep them there
• Run post-incident reviews that actually change something — a standard, a runbook, an automation
• Develop our Tier 2 analysts deliberately, not incidentally
• Lead migrations, server and cloud transitions, and new customer onboardings (roughly 40–50% of your time, with a dedicated Implementation Engineer seat planned as this work grows)
• Implement our Workplace OS layers to defined standard
• Validate that what gets built can be operated by the team, and hand it over properly

Qualifications

• Five or more years supporting and engineering Microsoft environments, with real time in a managed services or multi-customer setting
• A track record of owning complex problems end to end, and of executing change in production without incident

Requirements

• Microsoft 365 in depth: Exchange Online, Teams, SharePoint, Intune, Defender, Purview fundamentals
• Entra ID and Active Directory in depth — hybrid identity, authentication flows, Conditional Access
• Windows Server: AD, Group Policy, DNS, DHCP, file services, certificates
• Azure infrastructure: virtual machines, networking, storage, backup, Site Recovery, governance and cost
• Security in practice: MFA, Conditional Access, endpoint protection, patch and vulnerability management, Zero Trust, CIS familiarity
• Networking to a genuine troubleshooting standard. Cisco Meraki and Barracuda are directly relevant.
• PowerShell for administration and automation
• Backup, continuity, and DR — designing it and proving it works
• Valued certifications: Microsoft endpoint and administrator paths, the SC series, AZ-104 / AZ-305 / AZ-500

Benefits

• Salary range: $80,000 – $99,000
• Personally tailored benefits - health, vision, dental, and paramedical
• Flexibility in how, when, and where you work across a 4.5-day workweek, with a vacation policy well above standard
• Focus windows that protect deep, uninterrupted work
• Broad exposure to technology through client engagements and lab environments
• Funded lifelong learning: an immersive education platform, vendor training, and soft-skills development
• Wellness support, including access to the employee wellness platform and a wellness allowance
• A defined career framework with development plans, capability bands, and protected development time
• An open voice in shaping the direction of the company, with leadership that serves your best interest
• Work. Life. Balance.