[Hiring] Senior IT Business Analyst @Smurfit Westrock

Role Description

This position will be part of the Digital Manufacturing application team. The associate is responsible for supporting, leading, and developing cutting-edge applications for the pulp and paper industry providing primary IT business and application support in the Containerboard and Consumer mill facilities.

• Serve as an Aveva (PI System) expert to implementation teams and key users in configuring, implementing, and troubleshooting Aveva and related interfaces.
• Work with business personnel and implementation team members to understand business needs, identify, design, and implement technology solutions to improve efficiency and effectiveness of business processes.
• Support all installed Aveva Components (PI data archive, PI-AF, PI Notifications, PI Vision and other related Aveva modules).
• Develop specifications for Aveva configurations, interfaces inbound and outbound.
• Document related business processes, document PI System configurations and design, develop end-user instructions, develop training material along with training end users.
• Identify improvement opportunities, work with key users to develop improvement plans, manage the plans, test, and implement.
• Provide data analysis and problem solving / troubleshooting services.
• Work with internal WestRock IT personnel and external contractors to deliver needed functionality.
• Establish solid and effective working relationships in a fast-paced environment.
• Become knowledgeable of other WestRock systems as required to effectively support the business processes that interact with the PI System.
• Support, maintain and manage upgrade projects for the Environmental Reporting Systems, including database and hardware upgrades as well as the addition of functionality.
• Serve as a technical and support resource for Systems that are a consumer or supplier of PI System Data.

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least one year as a PI System Administrator or similar role.
• 5 years overall experience in a similar role.
• Familiar with manufacturing practices and terminology, working knowledge of processes related to Process Control, DCS Systems, PLC’s and OPC interfaces.
• Understanding of Microsoft Office products and be proficient with MS Excel.
• Working knowledge of the SQL Server, Active Directory and Windows Operating Systems.
• Ability to set and work to deadlines, handle multiple priorities, organize work.
• Business process and analysis skills, systems design, and analysis skills.
• Development of documentation, training material, and instructional skills.
• Good communication skills, ability to relate to users in business terms and relate technical solutions to business needs.
• Ability to work with many different personality types inside IT and in the user community.
• IT and Process knowledge sufficient to gain credibility with user community.
• Ability to work cooperatively with others in a matrixed, team-oriented IT environment.
• Leadership and relationship management skills at all organizational levels.
• Ability to manage expectations and handle difficult situations.
• Ability to organize and plan work to meet goals and deadlines.
• Effective in a fast-paced, multi-constituent environment.

Requirements

• Managing OSI Soft PI System and integrated security model.
• Ability to configure and troubleshoot interfaces: including OPC, UFL, PI2PI and networking interfaces (SNMP, Ping, and Performance Monitor).
• Ability to troubleshoot and create PI system tags: including Performance Equations, PI-AF, Totalizers, and interface specific tags.
• Familiar with running a mission critical application in a High Availability Environment.
• Understanding of database technologies such as MS SQL and related infrastructure.
• Knowledge of help desk software and help desk processes.
• Familiar with Agile /Scrum processes.

Benefits

• Corporate culture based on integrity, respect, accountability and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.