[Hiring] Senior Epic Application Analyst @Memorial Hermann Health System

Role Description

The Senior Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails intermediate to advanced analysis, design, configuration, and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration, and application support to users. Also responsible for contributing to system training. The Senior Epic Application Analyst utilizes their knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities. This position typically reports to an ISD manager or above.

The Senior Epic Application Analyst – Willow Ambulatory is responsible for the analysis, design, configuration, implementation, optimization, and support of Epic Willow Ambulatory applications and related technologies supporting ambulatory pharmacy operations. This role partners with pharmacy staff, operational leaders, and technical teams to improve workflows, resolve complex application issues, support system upgrades and maintenance, and ensure effective integration of technology into daily operations across retail, specialty, and home health pharmacy environments. This position also supports new pharmacy builds, ongoing system enhancements, project coordination, user support, and training initiatives. This is a remote position reporting to an ISD Manager or above.

Qualifications

• Epic Willow Ambulatory certification and build experience
• Strong understanding of ambulatory pharmacy workflows
• Experience with Epic upgrades, system maintenance, and application support
• Knowledge of medication loads, pricing updates, and insurance updates
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication, collaboration, and customer service skills
• Ability to manage multiple priorities and support complex projects
• Experience supporting retail, specialty, or home health pharmacy operations preferred

Requirements

• Education: Associates degree, preferred
• Licenses/Certifications: Epic Willow Ambulatory Certification required
• Experience / Knowledge / Skills:
  • Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing, and implementation or a combination of MIS and working knowledge of hospital operations required
  • Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
  • Previous Epic or other Health Information Systems experience required
  • Experience in supporting complex problems
  • Experience in assisting other Analysts
  • Intermediate to advanced knowledge of Epic application support, development tools, and methodologies
  • Good analytical skills and technical aptitude
  • Good planning and organizational skills
  • Good communication, collaboration, and customer service skills
  • Demonstrated pattern of growth in ability to lead others

Benefits

• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.