[Hiring] Senior Cisco Data Network Engineer @New Era Technology

Role Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

• Design & implement networks, including LANs, WANs, routers, switches, firewalls, and wireless networks, to meet the needs of our client's business operations.
• Perform network assessments to identify areas for improvement and recommend solutions aligned with project objectives.
• Troubleshoot and resolve network issues during implementations.
• Collaborate with third-party vendors and service providers to coordinate network-related activities.
• Participate in IT infrastructure projects and provide technical guidance and support to project teams.
• Document network infrastructure and processes for future reference and knowledge sharing.
• Stay up-to-date with the latest technologies and industry developments to ensure the network infrastructure remains current and effective.
• Coordinate activities with third parties (e.g., network providers, cabling vendors) according to organizational procedures.
• Perform site readiness surveys and equipment staging when necessary.
• Inspect, inventory, and track in-scope products procured by the organization.
• Order equipment as directed by organizational procedures.
• Notify the Project Manager of problems with received products (e.g., shipping damage, wrong products, etc.).
• Stage, configure, and test products according to implementation processes and procedures.
• Install, configure, and test equipment as required.
• Provide appropriate post-installation problem resolution as defined in the implementation processes and procedures.
• Replace defective equipment using organizational RMA procedures.
• Provide first-day-of-business support for facility openings and moves until the site is officially turned over to operational teams.
• Prepare for and participate in design reviews.
• Update related tools within the scope of the project as required.
• Take and store pictures of the implemented equipment, racks, and cabling if time permits and as required.
• Prepare turnover documentation as required and update records for asset tracking.
• Report exceptions as soon as practical after they occur.
• Perform physical decommissioning of old equipment.
• Provide guidance to local on-site contacts when required and appropriate.
• Provide updates to cookbooks based on project experiences and insights.
• Conduct root cause analysis and contribute to post-incident reviews for P1/P2 incidents.
• Advise on issues and collaborate to resolve any arising problems during project implementation.
• Participate in team meetings and provide regular project progress updates.
• Follow organizational policies and procedures for change management, security, and compliance.
• Escalate issues and concerns to appropriate organizational contacts in a timely manner.
• Communicate with stakeholders and end-users as needed to provide updates and ensure satisfaction with services provided.
• Maintain up-to-date documentation related to projects and tasks, including network diagrams, device configurations, and system documentation.
• Complete required training as identified by the organization.
• Collaborate with other teams and engineers as needed to provide comprehensive solutions for organizational needs.
• Seek opportunities for process improvement and share ideas for review and implementation.
• Participate in knowledge-sharing activities such as peer reviews and mentoring programs to build expertise across the team.

Qualifications

• Bachelor's or Master's degree in information technology/computer science or similar through education or equivalent experience.
• Mandatory CCNA certification.
• CCNP or similar certification by experience is a plus.
• 3-5 years of relevant experience.
• Solid knowledge of LAN, WAN, QoS, WLAN, and related technologies.
• Willingness to work with a flexible schedule to meet project requirements.
• Readiness to travel to support network deployment activities.
• Effective problem-solving skills and ability to work under tight deadlines.
• Strong teamwork and collaboration skills.
• Proficiency in English, both written and verbal.