[Hiring] Senior Azure Cloud Engineer @TurnPoint Technology

Role Description

At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries of what's possible.

In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members.

Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions.

At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients.

Qualifications

• Experience with Windows 11+
• Experience with Windows Server 2022+
• Experience with Apple Operating Systems
• Experience with Microsoft 365
• Experience with Microsoft Azure
• Experience with Microsoft Intune & Autopilot
• Experience with Microsoft Defender & Sentinel
• Experience with Microsoft Azure Virtual Desktop
• Experience with Microsoft Lighthouse & GDAP
• Experience with Microsoft Fabric

Requirements

• Act as primary liaison between clients and internal technical team.
• Utilize effective communication skills to properly inform and apprise the team of issues.
• Walk clients through the problem-solving process in plain language terms, on their tech level.
• Ensure proper recording, documentation and closure of all client inquiries using online tools.
• Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO.
• Perform daily technical client work remotely.
• Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner.
• Close support issues within Service Level Agreements – keeping us on time and budget.
• Self-assign tech work.
• Troubleshoot and deliver accurate tech work.
• Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required.
• Ability to move equipment and lift 50 lbs. as required.
• Record and document tech processes into TurnPoint Tech Manual.
• Record and document client environments to maintain current client technical documentation.
• Identify missing documentation, initiate, and complete supplemental documentation where needed.

Benefits

• Competitive salary commensurate with experience. The salary for this role starts at ₱1,800,000.
• Part of a team that values collaboration, innovation, and diverse perspectives.
• Continuous learning and investment in the growth of employees.

Company Description

TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.