[Hiring] Senior Associate Network Engineer @NTT Global Data Centers

Role Description

This is a mid-level position that interfaces with multiple stakeholders in the company to understand requirements, business constraints, problem domain, viable technology, and development. This role determines multiple design alternatives, assesses such alternatives based on given or self-defined criteria, and selects the most suited option to refine to a final design. Regular, predictable attendance is essential for satisfactory performance.

Key Responsibilities

• Builds employee knowledge and skills in specific areas of expertise.
• Analyzes the current infrastructure and continually looks for improvements in availability and optimization.
• Ensures IT architectures, practices, policies, and plans align with company's business goals.
• Works with other engineers to provide a consensus-based solution that is scalable, adaptable, and in synchronization with ever-changing business needs.
• Manages risks associated with information and IT assets by developing and documenting appropriate standards, practices, and security policies.
• Accomplishes organizational goals by accepting ownership for new requests; explores opportunities to add value to Business.
• Handles Technical & process escalations to ensure services are met within agreed SLA.
• Engages with L3 & L4 for escalated/complex troubleshooting and pending issues.
• Promotes the practice to find areas in our infrastructure to reduce costs and improve efficiencies.
• Supports automation of network infrastructure operational activities (e.g., device certification, onboarding, provisioning, migrations, patching, refreshes, upgrades, decommissions, triaging).
• Selects new technologies while observing various constraints such as cost, time frame, and security.
• Draws up development and integration plans.
• Builds test environments and pilots deployment.

Knowledge & Attributes

• Current or demonstrated progress towards attainment of Juniper and/or Cisco CCNP or JNCIE (or equivalent) along with Palo Alto.
• Customer service orientation.
• Stress management and ability to handle a fast-paced, rapidly changing environment.
• Processes tickets which may include escalations, alarms, incidents, and service requests reported by monitoring tools, ticketing portals, calls, and emails.
• Ability to manage a network ticketing queue and identify, report, and remediate trends.
• Problem solving, with the ability to mentor and work with other team members to resolve issues then focus on establishing long-term solutions rather than quick fixes.
• Excellent communication skills, both written and spoken.
• Excellent documentation skills.
• Ability to explain complex technical issues in a way that non-technical people may understand.
• Knowledge of IT change processes.
• Creating KB articles for well-known issues.
• Basic project and program management planning and organizational skills, as well as time management and prioritization capabilities.
• Ability to maintain confidentiality and show discretion.
• Vendor Engagement / Escalations over Emails, Vendor Portals, and Phone as & when required for as part of the reported Network issue.
• Understanding of Internet Protocols (DNS, SMTP, SNMP, SSH, Telnet).
• Understanding with Multi-homed ISP (BGP, ISIS).
• Understanding with Routing & Switching (OSPF, STP, HSRP).
• Understanding with Firewalls and access lists.
• Understanding of Load Balancing.
• Understanding of Access Point and Virtual Controllers.
• Research and keep abreast of current and new technologies and be aware of its implications to customers and Global Data Centers of America.

Academic Qualifications & Certifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent combination of education and experience.
• Relevant information systems certifications may be accepted in lieu of formal education when combined with applicable experience and demonstrated skills. Equivalent industry experience may also be considered.

Required Experience

• 7-8 years of experience in Information Technology, with 3-6 years in the subject area.
• Current or demonstrated progress towards attainment of Juniper and/or Cisco CCNP or JNCIE (or equivalent).

Physical Requirements

• Primarily sitting with some walking, standing, and bending.
• Able to hear and speak on the telephone.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
• Ability to lift and carry up to 20 lbs.
• Able to climb a ladder and work on a raised platform.

Compensation Pay Range

• Base salary for this position is: $89,600 - $115,000.
• All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
• Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Company Description

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.