[Hiring] Principal IT Systems Engineer - Endpoint & VDI @CommonSpirit Health

Role Description

As our IT Principal Systems Engineer, you will design, optimize, and maintain highly complex enterprise IT endpoint systems and infrastructure, identifying improvements and implementing robust solutions for reliability, security, and performance. You will be a key driver in shaping our end-user computing environment.

• Lead multiple high-complexity endpoint and VDI initiatives.
• Collaborate with teams to troubleshoot and resolve intricate infrastructure problems.
• Provide technical guidance to IT teams and oversee systems engineering aspects of projects.
• Act as a subject matter expert and mentor systems engineers.
• Lead projects from inception to completion, dedicating workloads and tasks to ensure successful outcomes.
• Demonstrate exceptional expertise in endpoint architecture, VDI solutions, and cloud-managed endpoints.
• Develop organizational policies, standards, and guidelines for methods and tools related to endpoint management, VDI, and automation.
• Set direction and lead in the introduction and use of techniques, methodologies, and tools to match overall business requirements.
• Lead the development of organizational capabilities for methods and tools, ensuring adoption and adherence to policies, standards, and processes.
• Determine testing policy and own supporting processes, including software security testing for endpoints and VDI environments.
• Manage all risks associated with testing and take preventative action when risks become unacceptable.
• Initiate improvements to test processes and direct their implementation.
• Assess suppliers' development and testing capabilities.
• Determine project testing standards for all phases and influence all parties to conform to those standards.
• Set the release policy for the organization in the context of both development and production/operations for endpoint and VDI software deployments.
• Ensure management processes, tools, techniques, and resources are in place for service transition and compliance.
• Provide authorization for critical release activity and serve as a point of escalation.
• Maintain primary responsibility for strategic planning, technical roadmap development, standards, and architecture for all endpoint and VDI solutions.
• Oversee efforts with key vendors to understand future application product plans in conjunction with IT leadership.
• Perform project resourcing, oversight, and management, including effective delegation of tasks and responsibilities.

Remote eligible.

Qualifications

• Bachelor's degree or equivalent experience.
• 10 years of professional IT experience in an IT technical or infrastructure field.
• 5+ years of hands-on experience with Endpoint Engineering, focusing on client operating systems.
• 5+ years of practical experience with Virtual Desktop Infrastructure (VDI) platforms (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft AVD).
• Demonstrated expertise in designing, implementing, and managing solutions with Microsoft Intune for device management and application deployment.
• Extensive experience with Microsoft System Center Configuration Manager (SCCM) for endpoint lifecycle management, patching, and software distribution.
• Strong scripting skills (e.g., PowerShell, Python) for automation of endpoint configuration, deployment, and management tasks.
• Proven ability to lead complex projects, define scope, manage timelines, allocate resources, and delegate tasks to ensure project success.
• A strong track record of effectively communicating, collaborating, and building relationships across all levels of the organization.

Preferred

• Healthcare industry experience.