[Hiring] Packet and Voice Engineer @Zayo Group

Role Description

The Packet and Voice Engineer will be part of an optimization team that focuses on migrations to reduce cost and groom customer and network circuits when required for real estate network projects.

• Provision customer and network services in routers, data switches, voice switching platforms, and transport equipment.
• Perform maintenance window grooming of customer and network circuits in support of optimization efforts.
• Conduct in-depth analysis on networks to reduce space, power, and off-net costs; develop plans for optimal use of network infrastructure.
• Configure, test, and turn up new network devices and decommission legacy equipment.
• Provide support to field operations, NOC, and other internal and external groups as needed.
• Audit network database inventory to identify impacted equipment and facilities for optimization and site vacate projects.
• Perform other related duties or projects as assigned.

Qualifications

• At least five (5) years of experience with Ethernet, VoIP, and Voice switching.
• Experience supporting carrier-grade Ethernet and IP services, including DIA, IP VPN, Ethernet, and WAN connectivity.
• Hands-on experience configuring and troubleshooting VLANs, 802.1Q trunking, Layer 2 switching, and Layer 3 routing.
• Understanding of QoS, traffic classification, marking, queuing, shaping, and policing in IP networks.
• Familiarity with network equipment and operating systems from vendors such as Cisco, Adtran, or equivalent platforms.
• In-depth understanding of voice features and products including SIP, PRI, CAS, GR303, and business lines.
• Strong knowledge of Voice networks including Metaswitch.
• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
• Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and processes.
• Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize.
• Ability to work across functional boundaries.
• Solve practical problems and deal with several variables in dynamic situations.
• Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision.

Requirements

• Bachelor's degree in a related field; equivalent work experience may be substituted for the degree requirement.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave