[Hiring] NOC Engineer II @Mercury Insurance Services, LLC

Role Description

The primary job function of the NOC Administrator II is to monitor/maintain the operational, performance and integrity of the company’s enterprise Infrastructure. This would include enterprise software/applications (including NOC team software/applications), hardware and network efficiency in a 7x24 on premise data center environment. Will also be responsible for definition of process road maps (KB), change management validations, user/system impacted incident management and resolutions.

Responsibilities

• Monitor and maintain all software products and production environment on available tools.
• Provide documentation for process changes and format updates.
• Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance.
• Minimize risk and exposure to system security and business interruptions on company's infrastructure.
• Actively participate in disaster recovery and BCP events.
• User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Senior Leadership.
• Mentoring/Training.
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value.
• Cordially and professionally interact with customers, vendors, superiors and peers.
• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week.
• Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure).
• Other functions/projects may be assigned.

Qualifications

• Minimum: BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experience.
• Minimum Experience: 2-5 years of Network Operations Center (NOC) experience, applications, and related technologies.
• Preferred Experience: 1+ years of experience integrated with CI/CD; 1+ years working side by side with DevOps.
• Knowledge and Skills:
  • SolarWinds
  • PRTG
  • Splunk
  • App Dynamics
  • ServiceNow
  • ExtraHop
  • Incident Management Communication tools
  • EverBridge
  • CI/CD integration
  • Monitor alert with DevOps
  • Other monitoring tools (e.g. Nagios, ScienceLogic, OpsView, BMC Helix, etc.)
  • Other Log Monitoring tools
  • F5 and load balancers
  • Firewall/router/networking equipment
  • Enterprise level process and escalations
  • Some Scripting/coding in Python, Java, Perl, C, BASH, Shell
  • ITIL Foundations certifications (V3 or V4)
  • Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center Generators

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.