[Hiring] NOC Engineer @Vero Networks

Role Description

The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations.

Responsibilities

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Qualifications

• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands-on experience with:
  • Juniper (Junos), Cisco, and MikroTik platforms.
  • Calix XGS-PON and access/aggregation network management systems.
  • Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus).
• Strong understanding of network monitoring, alerting, and telemetry tools.
• Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
• Bachelor’s degree in computer science, IT, or equivalent experience preferred.

Requirements

• This has no travel requirements.
• Must be authorized to work in the United States.
• This is a staff position.
• This is a Nonexempt position.
• This is a Full-Time position.
• This is a Remote position.
• The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended periods of time.

Notices

• Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.
• This position requires the ability to pass a standard background check upon offer of position.
• At least 2 professional references are required.

Core Competencies

• Safety and Security
• Quality of work
• Results-Orientation