[Hiring] NOC Engineer @SMX Services and Consulting, Inc.

Role Description

This is a junior to mid-level technical role supporting Network Operations Center (NOC) activities. The individual will provide Tier 1 support and assist with Tier 2 troubleshooting for network, telecom, security, and connectivity issues while following established procedures and escalation paths.

The role works closely with Senior NOC Engineers and Tier 3 teams to resolve complex incidents and develop expertise in:

• Cisco Meraki
• SD-WAN
• Telecom services
• Managed connectivity solutions

Qualifications

• Bachelor's degree in Telecommunications, Engineering, Computer Science, Information Technology, or a related field; equivalent experience will also be considered.
• 1-3 years of experience in one or more of the following:
  • Telecommunications
  • Information Technology (IT)
  • Network Operations Center (NOC)
  • Help Desk / Technical Support
  • Managed Services
• Fluent in English and Spanish.
• Strong customer service, communication, and interpersonal skills.
• Ability to analyze, troubleshoot, document, and escalate technical issues.
• Ability to work effectively in fast-paced and high-pressure environments.
• Experience using network monitoring tools.
• Proficiency with Microsoft Office Suite.

Requirements

• Experience or knowledge in:
  • Cisco Meraki and SD-WAN technologies
  • Transport Layer 2 (L2) services
  • 4G Wireless technologies
  • Network Security
  • IPv4 and IPv6 networking
  • Core networking technologies
  • Telecom and connectivity troubleshooting

Preferred Qualifications

• ServiceNow experience.
• Previous Help Desk, Technical Support, or Customer Service experience.

Preferred Certifications

• Cisco Meraki Solutions Specialist or other Cisco Meraki certifications
• Cisco CCNA or CCDA
• Juniper Junos Certification
• Other networking, SD-WAN, telecommunications, cloud, cybersecurity, or ITSM certifications

Work Schedule

• This position supports a 24/7 Network Operations Center (NOC).
• Candidates must be flexible to work rotating shifts, including:
  • Days
  • Evenings
  • Overnight shifts
  • Weekends
  • Holidays

Location

• Remote position.
• Candidates must be located in one of the following countries:
  • Colombia
  • Mexico
  • Peru