[Hiring] Newgen Sr System Administrator @South State Bank

Role Description

The Newgen Sr System Administrator has primary responsibility to provide support for SouthState Bank’s business Newgen application, applicable interfaces, and application programming interface (API) connections. This position requires collaboration between IT and the credit and lending business functions to support and enhance their technology platforms. The individual is responsible for mentoring the Newgen System Administrator I and II team members and will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions.

• Acts as a Team Lead and SME for SouthState’s Newgen application.
• Administer, configure, and maintain the Bank’s Newgen application.
• Monitor system performance and troubleshoot issues.
• Lead integration efforts with internal and external APIs.
• Create clear and comprehensive documentation for API usage and endpoints.
• Perform system analysis on configuration and functional specifications.
• Maintain proper oversight of deliverables and meet deadlines.
• Perform business workflow analysis to implement technology changes.
• Work collaboratively with IT Governance regarding audits and security assessments.
• Plan and conduct thorough testing of applications.
• Lead the deployment of applications, software updates/upgrades, and patches.
• Ensure software releases and application configuration changes are tested and implemented successfully.
• Perform training and knowledge transfer activities.
• Maintain comprehensive documentation of Newgen application.
• Ensure clear instructions on remediation of incidents are documented.
• Work collaboratively to meet strategic objectives and ensure compliance.
• Provides after hours and weekend support as needed.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field preferred.
• 6 or more years’ experience configuring and supporting loan origination and documentation systems in a production environment within the banking industry.
• 3 or more years’ Consumer Lending Operations and/or Consumer Credit experience.
• 2 or more years’ integrating and supporting applications utilizing APIs.
• Project management experience highly preferred.
• Intermediate and Advanced certification preferred (e.g. Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Tech+).
• Experience with MS Suite of Applications including Advanced Visio Drawing ability.
• Prior experience with support request systems required (ex. Service Now).
• API testing and integration experience.

Requirements

• Able to exercise independent judgment and take appropriate actions.
• Excellent communication skills.
• Able to translate technical information to non-technical audiences.
• Accepts accountability and welcomes feedback to improve.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Organizational skills: ability to multi-task and prioritize.
• Ability to work in a fast-paced and dynamic environment, independently and within teams.
• Work closely with senior management for escalations where necessary.

Benefits

• Equal Opportunity Employer, including disabled/veterans.