[Hiring] Network Technician II @SAIC

Role Description

Monitors, controls, and isolates problems in a data communications network. Monitors all network activity.

• Monitor and maintain critical IT infrastructure, including servers, networking equipment, and cooling systems.
• Perform routine reporting and maintenance tasks for infrastructure alerts, troubleshooting, and system upgrades.
• Respond to alerts and take action to mitigate downtime or outages, ensuring optimal performance.
• Document procedures and log incidents into a tracking system, ensuring accountability and efficiency.
• Collaborate with IT teams and vendors to resolve complex issues and ensure seamless operation of IT systems.
• Perform first- and/or second-level problem determination.
• Supplement first level Service Desk after hours and as needed.
• Host meetings for critical changes, high priority issues, as well as Major Incidents.
• Author consistent, concise, and accurate information through approved templates.
• Interface with users and/or network vendors.
• Provide technical support for LAN/WAN or for a section of a larger network.
• May perform installation, modification, and testing of network.

Company Description

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world.

• Robust portfolio of offerings across the defense, space, civilian, and intelligence markets.
• Includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.
• Integrates emerging technology rapidly and securely into mission critical operations that modernize and enable critical national imperatives.
• Approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities.
• Equal Opportunity Employer.
• Headquartered in Reston, Virginia, with annual revenues of approximately $7.3 billion.