[Hiring] Network Operations Engineer @CSI

Role Description

The Network Operations Engineer is a customer-facing, advanced-level technical role responsible for connecting customer LAN environments to CSI core-processing platforms and supporting managed network environments. This position plans, designs, implements, upgrades, monitors, and troubleshoots network and voice services across multiple platforms and protocols. The engineer serves both core-processing and managed-services customers, supports internal CSI teams, manages complex incidents and projects, and acts as an escalation resource for other network engineers.

• Plan, design, configure, implement, upgrade, and support customer and internal network infrastructure, including routers, switches, circuits, firewalls, wireless networks, VPNs, internet connectivity, cabling, and unified communications.
• Respond promptly to network and voice incidents, service requests, and project tasks; diagnose root causes and restore service while meeting customer communication and service-level expectations.
• Engineer and troubleshoot LAN and WAN connectivity, including Layers 1-3, inter-VLAN routing, branch-to-branch connectivity, SD-WAN, MPLS, and ISP circuits.
• Implement and support routing technologies and integrations, including EIGRP, OSPF, BGP, route maps, IPsec, GRE, and GRE over IPsec.
• Administer firewall and secure-access solutions across Cisco ASA/FTD/FMC, Palo Alto, Fortinet, Cisco Zone-Based Firewall, and virtualized firewall environments.
• Support remote-access VPN solutions, including Cisco Secure Client, Cisco Meraki, and Palo Alto GlobalProtect, with MFA, SAML, identity-provider, and conditional-access integrations.
• Configure and troubleshoot DHCP, DNS, NAT/PAT, SNAT, DNAT, network access control, 802.1X, MAB, Cisco ISE, Microsoft NPS, Domain Services, Cisco Umbrella, and Azure integrations.
• Support wireless and voice environments, including Cisco wireless controllers, Meraki guest Wi-Fi, CUCM, UCCX/Finesse, Jabber, hardware phones, and cloud-hosted voice solutions.
• Monitor network availability and performance; investigate saturation, packet loss, latency, jitter, degraded connections, backup failures, and monitoring alerts using tools such as OpsManager and N-able N-central.
• Coordinate device migrations, infrastructure installations, disaster-recovery failover, new ISP connections, and data-center or site surveys.
• Partner with customers, carriers, vendors, QA, Risk Management, Security Operations, server teams, service desk teams, and other CSI departments to deliver functionally sound, secure, and compliant solutions.
• Maintain accurate ticket notes, diagrams, configuration details, customer records, and implementation documentation; communicate status, risk, testing, and next steps clearly to customers and leadership.
• Provide technical guidance, training, and escalation support to Network Engineers; research emerging technologies and recommend practical infrastructure improvements.
• Perform other duties as assigned.

Qualifications

• Advanced troubleshooting and problem-solving skills across complex, multi-customer network environments.
• Ability to prioritize multiple incidents, requests, changes, and projects while maintaining organization and timely customer communication.
• Working knowledge of network security, configuration integrity, access controls, change management, and regulated-industry expectations.
• Ability to translate customer-reported symptoms into technical requirements, identify likely root causes, and ask effective diagnostic questions.
• Clear written and verbal communication skills with customers, technical teams, vendors, relationship managers, and leadership.
• Ability to remain effective under pressure, take ownership of unfamiliar issues, exhaust available resources, and escalate appropriately.

Requirements

• Minimum of three years of successful, in-depth experience in network engineering, network operations, managed services, or a related technical field.
• Education from an accredited university, college, or trade school in information technology, networking, computer science, or a related field, or an equivalent combination of relevant training and experience.
• Experience supporting customer-facing network environments and coordinating infrastructure implementations, migrations, or upgrades.

Preferred Qualifications

• Relevant certifications such as Cisco CCNA or CCNP, Palo Alto Networks PCNSA or PCNSE, Fortinet certifications, or Microsoft role-based certifications.
• Experience supporting financial institutions, managed-service customers, or other regulated environments.
• Hands-on experience with Cisco Meraki, Cisco Secure Client, Cisco ISE, Palo Alto GlobalProtect, Fortinet, Azure networking, and network monitoring or automation tools.

Benefits

• Competitive salary with eligibility for incentive awards based on both individual and business performance.
• Comprehensive range of benefits.

Company Description

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.