[Hiring] Network Operations Engineer @Kyndryl

Role Description

Within the Network Services team at Kyndryl, you will serve as a Network Operations Engineer (Tier 2 / L2), providing operational support, troubleshooting, and incident resolution for mission-critical enterprise environments supporting financial infrastructure accounts.

• Act as a key operational liaison between Tier 1 support teams and Tier 3 engineering specialists.
• Ensure high availability and swift recovery in a high-stakes, fast-paced environment.
• Handle Tier 2 network escalations and analyze routing and switching issues.
• Collaborate with hardware/telecom vendors and execute planned operational maintenance.
• Interact directly with demanding enterprise stakeholders and manage escalations under pressure.
• Maintain trust through transparent, professional communication.

Qualifications

• Solid hands-on Layer 2/Layer 3 networking troubleshooting capabilities.
• Exceptional customer-facing diplomacy.
• Calm under pressure and customer-focused.
• Comfortable navigating complex escalations within mission-critical infrastructure accounts.

Requirements

• Must be legally authorized to work in the United States without current or future sponsorship.
• Ability to successfully pass extensive, enhanced client-mandated federal background checks prior to onboarding.
• Demonstrated hands-on Tier 2 (L2) network operations experience diagnosing, isolating, and resolving enterprise routing and switching incidents.
• Solid operational working knowledge of core protocols including BGP, OSPF, VLANs, trunking, STP, MPLS, and enterprise IP routing.
• Proven capability to troubleshoot network incidents using packet analysis tools (e.g., Wireshark, tcpdump) and network monitoring platforms.
• Practical experience with enterprise firewall administration and connectivity triage.
• Demonstrated experience collaborating in a tiered support structure (taking handoffs from L1 and escalating systematically to L3 engineering).
• Exceptional communication and interpersonal skills, with proven ability to maintain composure under pressure when interacting with demanding, high-stakes client stakeholders.
• Flexibility and willingness to work 12-hour day shifts on an alternating staggered schedule aligned with Eastern Time (ET) client operational hours.

Benefits

• Comprehensive benefits package including medical and dental coverage.
• Disability and retirement benefits.
• Paid leave and paid time off.
• Eligibility for Kyndryl’s discretionary annual bonus program based on performance.
• Access to employee learning programs for certifications (e.g., Microsoft, Google, Amazon, Skillsoft).
• Company-wide volunteering and giving platform to support non-profit organizations.