[Hiring] Network Monitoring Engineer @Wifinity

Role Description

We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large-scale managed WiFi and network infrastructure across diverse customer environments. The team’s deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high-quality operational assurance for our customers.

• Work with advanced monitoring platforms, real-time telemetry, and complex multi-site network environments.
• Contribute directly to service stability, customer experience, and continuous improvement across our managed network estate.
• Help uphold our commitment to delivering resilient, high-performing connectivity services.

Key Areas of Focus

• Proactively monitor, maintain, and enhance the performance, availability, and reliability of our managed WiFi and network infrastructure.
• Utilize advanced monitoring platforms, real-time telemetry, and performance analytics tools (such as NetBeez, RuckusOne, Cambium Analytics).
• Maintain, configure, and continuously enhance network monitoring platforms.
• Monitor and analyze key performance metrics, including access point health, client connectivity, and network latency.
• Investigate and resolve network performance issues with a focus on service quality and end-user experience.
• Perform root cause analysis and collaborate with internal engineering teams and external vendors.
• Optimize alerting by refining monitoring thresholds and reducing false positives.
• Develop and maintain reporting and dashboards for network performance visibility.
• Monitor for potential security risks and ensure compliance with best-practice standards.
• Monitor and report on client performance using performance analysis tools.

Customer Driven

• Identify and assess customers’ needs to achieve and exceed customer satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Handle customer queries, provide appropriate solutions, and follow up to ensure resolution.

Project Progress Reporting & Planning

• Provide field KPIs on work progress, including network uptime, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance, and network performance metrics.

Qualifications

• Proactive and analytical Network Monitoring professional.
• Ability to interpret complex performance data and identify issues early.
• Strong situational awareness and ability to prioritize incidents effectively.
• Excellent communication skills with both technical and non-technical stakeholders.
• Strong customer-focused mindset and ownership of service quality.
• Professionalism, reliability, and commitment to high operational standards.
• Degree in IT or related fields (or equivalent experience).

Requirements

• Experience working in a NOC or 24/7 monitoring environment.
• Strong troubleshooting and analytical skills with familiarity in ITIL processes.
• Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog).
• Strong understanding of Layer 2 and Layer 3 network protocols.
• Familiarity with network vendor’s monitoring platforms (Ruckus, Cambium, TP-Link).
• Understanding of RADIUS and captive portals.
• Basic scripting skills (Python, Bash, PowerShell).
• Preferred but not essential: Certifications such as CCNA, CWNA, Network+, ITIL preferred.

Benefits

• Competitive salary and benefits package.
• Annual Leave Buy & Sell Scheme.
• Remote first working environment for better work/life balance.