[Hiring] Network Monitoring Engineer @Wifinity
Network Monitoring Engineer @Wifinity
Information Technology
Salary unspecified
Remote Location
remote UK
Employment Type full-time
Posted YDay

[Hiring] Network Monitoring Engineer @Wifinity

YDay - Wifinity is hiring a remote Network Monitoring Engineer. 💸 Salary: unspecified 📍Location: UK

Role Description

We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large-scale managed WiFi and network infrastructure across diverse customer environments. The team’s deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high-quality operational assurance for our customers.

  • Work with advanced monitoring platforms, real-time telemetry, and complex multi-site network environments.
  • Contribute directly to service stability, customer experience, and continuous improvement across our managed network estate.
  • Help uphold our commitment to delivering resilient, high-performing connectivity services.

Key Areas of Focus

  • Proactively monitor, maintain, and enhance the performance, availability, and reliability of our managed WiFi and network infrastructure.
  • Utilize advanced monitoring platforms, real-time telemetry, and performance analytics tools (such as NetBeez, RuckusOne, Cambium Analytics).
  • Maintain, configure, and continuously enhance network monitoring platforms.
  • Monitor and analyze key performance metrics, including access point health, client connectivity, and network latency.
  • Investigate and resolve network performance issues with a focus on service quality and end-user experience.
  • Perform root cause analysis and collaborate with internal engineering teams and external vendors.
  • Optimize alerting by refining monitoring thresholds and reducing false positives.
  • Develop and maintain reporting and dashboards for network performance visibility.
  • Monitor for potential security risks and ensure compliance with best-practice standards.
  • Monitor and report on client performance using performance analysis tools.

Customer Driven

  • Identify and assess customers’ needs to achieve and exceed customer satisfaction.
  • Build sustainable relationships and trust with customers through open communication.
  • Handle customer queries, provide appropriate solutions, and follow up to ensure resolution.

Project Progress Reporting & Planning

  • Provide field KPIs on work progress, including network uptime, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance, and network performance metrics.

Qualifications

  • Proactive and analytical Network Monitoring professional.
  • Ability to interpret complex performance data and identify issues early.
  • Strong situational awareness and ability to prioritize incidents effectively.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong customer-focused mindset and ownership of service quality.
  • Professionalism, reliability, and commitment to high operational standards.
  • Degree in IT or related fields (or equivalent experience).

Requirements

  • Experience working in a NOC or 24/7 monitoring environment.
  • Strong troubleshooting and analytical skills with familiarity in ITIL processes.
  • Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog).
  • Strong understanding of Layer 2 and Layer 3 network protocols.
  • Familiarity with network vendor’s monitoring platforms (Ruckus, Cambium, TP-Link).
  • Understanding of RADIUS and captive portals.
  • Basic scripting skills (Python, Bash, PowerShell).
  • Preferred but not essential: Certifications such as CCNA, CWNA, Network+, ITIL preferred.

Benefits

  • Competitive salary and benefits package.
  • Annual Leave Buy & Sell Scheme.
  • Remote first working environment for better work/life balance.
Before You Apply
remote Be aware of the location restriction for this remote position: UK
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Network Monitoring Engineer @Wifinity
Information Technology
Salary unspecified
Remote Location
remote UK
Employment Type full-time
Posted YDay
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remote Be aware of the location restriction for this remote position: UK
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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