[Hiring] Network Engineer @ProArch

Role Description

Proarch is Seeking for an experienced Network Engineer to join our Global Support Center (GSC) team. This role serves as an escalation point for complex network-related incidents across global client environments and supports 24×7 operations for mission critical infrastructure. The ideal candidate brings strong hands on experience in enterprise networking and firewall technologies, excels in troubleshooting, and is comfortable working in an MSP/NOC-style environment. You will collaborate closely with cross-functional teams to ensure secure, reliable, and scalable operations.

• Act as an L2/L3 escalation engineer for complex network incidents from the GSC / NOC team.
• Manage and support cloud infrastructure, with a focus on Azure networking services and Azure AD administration.
• Monitor, troubleshoot, and resolve issues related to firewalls, routing & switching, VPN connectivity, and network segmentation/security controls.
• Configure, manage, and support enterprise firewall platforms, including Barracuda CloudGen Firewalls and FortiGate Firewalls.
• Design and manage IP addressing and network topology, including subnet masks, CIDR calculations, VLAN planning, and NAT configurations.
• Support and maintain secure remote connectivity through site-to-site VPNs, client-to-site VPNs, and IPSec/SSL VPN tunnels.
• Create and maintain network diagrams, technical documentation, runbooks, and SOPs.
• Participate in major incident bridges (P1/P2) and drive root cause analysis (RCA).
• Collaborate with Cloud, Security, and Server teams during cross-domain incidents.
• Perform network changes following established change management processes.
• Mentor junior engineers and contribute to knowledge sharing within the team.
• Implement and monitor network security controls and best practices to protect corporate and client environments.
• Ensure effective ticket management, with adherence to defined KPIs and SLAs.
• Collaborate with architecture teams to design hybrid infrastructure solutions integrating on premises and cloud systems.
• Conduct performance tuning, patching, and upgrades for network and related cloud environments.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 5–10 years of experience in networking, cloud administration, or related IT infrastructure roles.
• Relevant certifications such as CCNA or CCNP or equivalent.
• Cloud infrastructure support and Azure AD administration.
• Strong fundamentals in TCP/IP, routing & switching, subnetting, VLANs, and NAT.
• Experience with Azure networking and VPN connectivity.
• Hands on experience with at least one major firewall platform (e.g., Barracuda CloudGen Firewalls, FortiGate Firewalls).
• Familiarity with ITSM tools and structured incident management.
• Strong troubleshooting and problem solving skills.
• Clear verbal and written communication.
• Team oriented mindset with a willingness to mentor others.
• Ticket management and escalation handling.
• KPI/SLA performance tracking.

Benefits

• Empower employees to develop at their own pace through Career Pathways.
• Foster a culture of positivity, inclusivity, and respect.
• Prioritize work-life harmony with flexible work schedules.
• Encourage community involvement through volunteer efforts and charitable initiatives.
• Recognize extraordinary efforts with appreciation programs.