[Hiring] Momentum Helpdesk Analyst @CACI International

Role Description

CACI is hiring a Business Systems Analyst to support our government agency's IT operations. We are looking for someone with at least 3 years of experience with Momentum Financials. Applicants must have prior work experience working on Momentum Financials. Our ideal candidate will have strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment.

• Provide advanced customer support in a production environment for Momentum Financials.
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers, and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
• Support system configuration, testing, validation activities, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts.
• Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with the technical team to identify root causes and recommend solutions.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
• Maintain Knowledge Articles for Tier 1.
• Utilize Artificial Intelligence to streamline processes, improve communication, and reduce costs.

Qualifications

• US citizen with the ability to pass a Tier 2 MBI background investigation upon hire.
• 3+ years of experience as a Business Analyst supporting Momentum Financials implementations or operations.
• At least 3 years of experience working with the Momentum Financials front-end and preferably database.
• Knowledge of federal financials processes such as general ledger, budgeting, accounts payable, accounts receivable, and financial reporting.
• Strong analytical, problem-solving, written, and oral communication skills.
• Ability to work both independently and with a team to solve problems.
• Successfully works efficiently and effectively handling multiple and shifting priorities while meeting deadlines.
• Flexibility to put in hours needed to meet tight deadlines.

Requirements

• Prior experience working in a government environment.
• Agile, SAFe, or hybrid delivery methodologies experience.
• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field.

Benefits

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Pay Range

The proposed salary range for this position is: $63,300-$129,700.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.