[Hiring] Managed Services Linux Engineer @US Signal

Role Description

The Tier 3 Managed Services Linux Engineer provides advanced technical support for escalated IT service issues, serving as a critical escalation point for complex incidents across the organization. This role ensures the stable, efficient delivery of IT services through expert-level troubleshooting, proactive system oversight, and cross-functional collaboration. This is a customer-facing position requiring strong communication skills and the ability to clearly convey technical information to both technical and non-technical audiences.

Key Responsibilities

• Advanced Incident and Service Request Resolution:
  • Resolve complex, escalated incidents and service requests through advanced troubleshooting and root cause analysis.
  • Implement effective tactical and long-term solutions while maintaining clear customer communication on status, timelines, and outcomes.
• Escalation Judgment and Cross-Tier Collaboration:
  • Partner with Tier 1, Tier 2, and Tier 4 support teams to drive issue resolution.
  • Exercise sound escalation judgment and provide mentorship and guidance to less senior team members.
  • Ensure thorough documentation and knowledge transfer at each stage of the escalation lifecycle.
• Operational Change and Risk Management:
  • Actively participate in change management activities, including change reviews and pre-implementation assessments.
  • Identify potential risks, validate operational readiness, and support reliable service delivery throughout the change lifecycle.
• System Stability, Health, and Change Execution:
  • Maintain operational stability through scheduled system health checks, routine activities such as patching and service restarts.
  • Event and alert triage in alignment with established standards and operational schedules.
• Root Cause Analysis, Documentation, and Service Improvement:
  • Analyze recurring issues to support problem management efforts.
  • Develop and maintain operational documentation and standard procedures.
  • Contribute to continuous service improvement initiatives and customer-facing projects.

Qualifications

• 2+ Years Experience with Linux technologies (Linux, Unix, user/filesystem management, security, etc.)
• Experience with automation, scripting, or programming languages.
• Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

Requirements

• Advanced Incident & Service Request Resolution: Resolve complex, escalated incidents and service requests by performing advanced troubleshooting, identifying root causes, and implementing effective tactical and long-term solutions while communicating clearly with customers on status, timelines, and outcomes.
• Escalation Judgment & Cross-Tier Collaboration: Collaborate effectively with Tier 1, Tier 2, and Tier 4 support teams, exercising sound judgment in escalation decisions, providing mentorship and guidance, and ensuring clear documentation and knowledge transfer.
• Operational Change & Risk Management: Participate in change management activities, including change reviews and pre-implementation assessments, identify potential risks, ensure operational readiness, and support reliable service delivery.
• System Stability, Health & Change Execution: Maintain operational stability by performing system health checks, executing routine operational activities such as patching and restarts, and supporting event/alert triage in accordance with established standards and schedules.
• Root Cause Analysis, Documentation & Service Improvement: Analyze recurring issues to support problem management, develop and maintain operational documentation and standard procedures, and contribute to continuous service improvement initiatives and customer-facing projects.

Benefits

• The anticipated salary rate for this position is $68,000.00 to $90,000.00 plus incentive depending on location, skills, experience, and other job-related factors.
• This role is also eligible for an annual performance-based bonus.
• Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity.

Working Conditions and Physical Demands

• This position may be performed in either a standard office setting or a home office environment.
• It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment.
• Occasional lifting of items up to 25 pounds may be required.