[Hiring] Level 3 IT Systems Engineer @DistantJob

Role Description

We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance.

What will your responsibilities be?

• Provide remote technical support via phone, ticketing systems, and remote tools.
• Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
• Design and implement solutions to improve security, uptime, and performance.
• Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
• Administer virtualization platforms (VMware, Hyper-V).
• Support and maintain cloud infrastructure (Azure and/or AWS).
• Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
• Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
• Perform network, server, and security assessments following best practices.
• Communicate clearly and proactively with clients and internal teams.

Qualifications

• 7–10 years of hands-on experience, ideally in an MSP environment.
• Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
• Advanced experience with virtualization (VMware, Hyper-V).
• Experience with cloud platforms (Azure and/or AWS).
• Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
• Excellent communication, organization, and time-management skills.
• Proactive, results-oriented, and a strong team player.
• Experience handling customer support via calls and tickets.
• Professional-level English.
• Nice to have: technical sales experience.

Requirements

• Ideally, you will have one or more of the following certifications:
• CompTIA Net+ and/or CompTIA Security+
• CCNA or CCIE-Cisco certifications a real plus
• Microsoft certifications for Azure, Office 365, Security