[Hiring] Lead IT Service Management Analyst @Blue Cross and Blue Shield of Louisiana

Role Description

Identifies and assists with implementation plan of Information Technology Service Management (ITSM) while carrying out the Continuous Service Improvement practice, to ensure that IT services are aligned with the changing needs of the business.

• Reviewing management information and trends to ensure services meet agreed upon service levels.
• Conducts maturity assessments against current process activities to demonstrate areas of improvement or concern.
• Provides insight into the ITSM lifecycle and roadmap to define next steps of process maturity.
• Accountable for complying with all laws and regulations associated with assigned duties and responsibilities.

Qualifications

• Bachelor's in Computer Science or equivalent; MBA or PMP preferred.
• Four years of related experience can be used in lieu of a Bachelor’s degree.
• 7 years of formal IT experience in a corporate IT environment, including 4 years ITSM experience.
• Sound knowledge of production operations, quality practices, and client services.
• Current understanding of healthcare strategic and technology trends.
• IT Asset Management experience with hardware and software.
• Understands ITSM metrics and key performance indicators.
• Excellent PowerPoint and Excel experience including ODBC connectors and pivot tables.
• Demonstrated communication and negotiation skills.
• General technical knowledge across a broad range of IT disciplines.

Requirements

• ITIL Foundations Certification required.
• Ability to analyze and solve logical problems.
• Strong verbal and written communication skills.
• Ability to mentor team members and educate business users.
• Keep technically current with changes and improvements within area of assignment.

Benefits

• Resources to live well and be healthy.
• Opportunities for continued learning and professional growth.
• Support for serving local communities.