[Hiring] IT Technician @Crimson Education

Role Description

This is a full-time position, based on an India Standard time zone (approx. GMT+5:30) supporting our IT environment and global workforce. The role is fully remote with normal working hours of Monday to Friday, 9am - 6pm; out-of-hours on-call may also be required.

The purpose of this role is to deliver smooth IT operations at Crimson, ensuring we have:

• Fit-for-purpose systems
• Sensible policies
• Prompt support

As one of our IT Technicians, you will be the first line of defence for our staff and customers, helping make sure that we can keep changing the world, student by student. You will:

• Attend to global support requests that arise during your work-day
• Troubleshoot problems and actively identify ways to make our IT environment more streamlined and efficient
• Engage in project work and sometimes after-hours work
• Manage and configure IT systems
• Oversee IT project management & implementation
• Onboard and deprovision accounts for systems such as Slack, Google Workspace, Zoom, and Salesforce
• Provide front-line troubleshooting and support for all systems and any hardware issues
• Monitor our Service Desk solution and Slack channels for IT support requests
• Proactively find solutions to common problems and create guides and documentation

Qualifications

• Diagnostic mindset
• Customer service focus
• 2+ Years managing Google Workspace, Office 365 or similar cloud-hosted productivity suites
• Great English written and verbal communication skills
• Ability to pass a police background check as you may be working with students

Benefits

• Huge professional growth opportunities - “like drinking from a firehose”
• Great culture - diverse, fast-paced and self-initiated
• Small and close-knit team
• Career progression opportunities