[Hiring] IT Systems & Support Specialist @Abby Care

Role Description

We are seeking a highly motivated and technically skilled IT Systems & Support Specialist to serve as a critical resource for our globally distributed team, including over 300 offshore employees. This role is central to a major phase of infrastructure modernization:

• Implementing JAMF for 600 endpoints
• Deploying Okta with automated workflows
• Launching AI-driven helpdesk automation
• Onboarding VDI to secure PHI for offshore staff
• Preparing for a Rippling-to-Workday HRS transition by January 2027

You will own zero-touch onboarding and offboarding automation end-to-end. This role requires deep hands-on expertise, a builder’s mindset, and the ability to work independently while aligned with US time zone requirements.

Qualifications

• 3+ years of professional experience in IT support, IT Systems Administration, or a similar function
• Hands-on JAMF Pro administration experience required
• Okta administration and workflow automation experience required
• Hands-on experience supporting and administering Salesforce for business users
• Proven expertise with Google Workspace administration and support
• Experience managing and troubleshooting operating systems in a macOS-primary, mixed Mac/Windows environment
• Practical experience with network troubleshooting (TCP/IP, Wi-Fi, VPN)
• Familiarity with Venn or equivalent virtual desktop/secure enclave solutions for BYOD and offshore environments is a strong plus

Requirements

• Exceptional Customer Service
• Builder’s Mindset
• Ownership
• Detail Oriented and Organized
• Time Zone Alignment
• Healthcare IT experience is strongly preferred

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Flexible work hours
• Professional development opportunities

Company Description

At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

• Building a tech-powered, family-first care platform
• Partnered with leading insurance plans, healthcare providers, and community organizations
• Supported by top, mission-driven VCs