[Hiring] IT Systems & SaaS Manager @Veta Virtual

Role Description

As an IT Systems & SaaS Manager, you will own the deployment, administration, and continuous improvement of a fast-growing fintech company's workplace technology stack — including SaaS platforms, identity integrations, and automation workflows. You will work cross-functionally with Security, Cloud, and internal teams to ensure all systems are secure, scalable, and delivering a seamless experience for every employee. Your day-to-day will involve:

• Managing and optimizing the full suite of workplace SaaS applications — including Microsoft 365, Atlassian (Jira/Confluence), Azure, AWS, Zoom, and equivalent platforms — monitoring application health, license utilization, user access, and service configurations at all times.
• Owning onboarding and offboarding workflows by ensuring clean, accurate provisioning and deprovisioning of user access across all platforms.
• Collaborating with the Cloud & Workplace lead to continuously improve the employee technology experience through reliable, secure, and well-maintained SaaS tooling.
• Supporting SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS applications.
• Troubleshooting and resolving identity-related issues across federated and managed applications.
• Developing and maintaining scripts and low-code workflows to automate common SaaS operations.
• Identifying opportunities for self-service, delegation, and administrative consistency across the tech stack.
• Responding to escalations related to SaaS application functionality, access issues, and service disruptions.
• Documenting solutions, maintaining internal knowledge bases (Jira, Confluence, SharePoint).
• Participating in SaaS rollouts, platform integrations, tool rationalization efforts, and supporting workplace and Security teams during audits or vendor transitions.

Qualifications

• 2–4 years of hands-on experience in workplace technology, SaaS engineering, or enterprise IT administration.
• Deep working knowledge of Microsoft 365, Atlassian (Jira/Confluence), Zoom, Azure, or equivalent enterprise SaaS tools.
• Solid understanding of identity protocols including SAML, SCIM, and OAuth.
• Strong scripting or workflow automation skills — PowerShell, Python, or equivalent.
• Ability to work cross-functionally across technical and non-technical teams.
• Strong documentation discipline.
• A proactive, ownership-driven mindset.
• Bonus: experience with Microsoft Entra or other IDaaS platforms.
• Bonus: familiarity with device management and SaaS governance principles.
• Bonus: knowledge of ITIL, SaaS lifecycle management, or license optimization best practices.
• Bonus: previous exposure to regulated industries such as fintech or cryptocurrency.

Requirements

• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

Benefits

• Competitive salary in USD — paid consistently every month, no matter where you are.
• Performance-based incentives — your results are recognized and rewarded.
• 10 paid vacation days per year plus all U.S. federal holidays.
• 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
• A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry.
• A collaborative, supportive culture through Veta Virtual and our client.